Web browswer pop-ups.

[eminem4002]

I can't deal with this pop up always coming up, every time I enter a website it automatically makes a new window and a ad pops up there, or the antivirus blocks it. I've tried scanning several times and I still can't get rid of it, need help please.

[eminem4002]

Also I didn't know what section to post this on.

[AdvancedSetup]

Hello @eminem4002 and

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[eminem4002]

Also I didn't know what section to post this on.

AdwCleaner[S1].txt

Addition.txt

FRST.txt

Threat Scan.txt

[AdvancedSetup]

The AdwCleaner log is a scan log not a Clean log. Please make sure you ran the clean

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[AdvancedSetup]

Hello @eminem4002

Just checking to see if you're still with us.

Cheers

Ron

 

[eminem4002]

Here

 

FRST.txt

Threat Scan.txt

AdwCleaner[C1].txt

Fixlog.txt

Addition.txt

Edited September 26, 2017 by eminem4002

[AdvancedSetup]

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

• First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
• Scroll down until you see the   "reset sync" button to clear your data from the server and remove your passphrase.
• Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
• Press the Windows key + R at the same time, to bring up the run dialog box.
  • 
• Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\

1. Press Ctrl + A to select all the files and folders.
2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
4. Example of all files and folders selected, except Bookmarks

 

Restart your computer now and make sure there are no longer any redirects or other browser issues. 

 

[eminem4002]

Oh, wow, it actually worked, I did everything you told me to do, and now it doesn't seem to be popping up anymore. Thank you very much. 

[AdvancedSetup]

Great, glad things are working well once again.

I'll go ahead and close your topic then and wish you well.

Have a great week, and stay safe out there.

Ron