Hfowler Posted September 22, 2017 ID:1166222 Share Posted September 22, 2017 I'm having the same issue as stated here and downloaded the mbar. It won't activate. A small screen appears for a nano second and is gone. Any more ideas? Link to post Share on other sites More sharing options...
Hfowler Posted September 22, 2017 Author ID:1166245 Share Posted September 22, 2017 Tried TDSSKiller. It engaged but no rootkit found. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 22, 2017 Root Admin ID:1166246 Share Posted September 22, 2017 Hello @Hfowler and Please read and follow the directions from below and post back the requested log files. Thanks Ron Link to post Share on other sites More sharing options...
Hfowler Posted September 23, 2017 Author ID:1166586 Share Posted September 23, 2017 Like most all the rest the FRST will not engage. It flashes on the for a split second and is gone, so no luck. Link to post Share on other sites More sharing options...
dcollins Posted September 25, 2017 ID:1167032 Share Posted September 25, 2017 You mentioned that you already tried MBAR, have you tried the instructions from this post yet? If so, can you post the logs from running that tool as an attachment please Link to post Share on other sites More sharing options...
Hfowler Posted September 27, 2017 Author ID:1167544 Share Posted September 27, 2017 Like FRST, MBAR won't engage. The window in your post appears for a brief second and disappears. So I can't run it to get a log. I've run TDDSKiller, Sophos virus removal, and a boot scan from Avast Premium. Sophos found some Malware before I ran the Boot scan. My computer is running better after all that but MB will still not engage. I paid for Premium, but it's useless at this point. Started a ticket 2 weeks ago with MB, but now not even they will respond. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 27, 2017 Root Admin ID:1167548 Share Posted September 27, 2017 Can you please try creating a new user account with admin rights. Then log into that account and see if you can run these tools or not and let us know. Thanks Ron Link to post Share on other sites More sharing options...
dcollins Posted September 27, 2017 ID:1167614 Share Posted September 27, 2017 (edited) If the instructions from @AdvancedSetup don't work, can you also try booting into Safe Mode and running a rootkit scan with MB3 (if it opens)? Edited September 27, 2017 by dcollins Link to post Share on other sites More sharing options...
Hfowler Posted September 28, 2017 Author ID:1167729 Share Posted September 28, 2017 Well would you believe it. Advancedsetup suggestion worked. I already had a user set up that I almost never log on to. I was able to open MB3 on that side. I ran a rootkit scan with MB3 and success! Found the rootkits. Report attached. MB3 now opens on all users. Thanks so much. Any follow-ups that I might need to do? As a side note, Maurice who was working my service ticket and suddenly disappeared, said he would increase the time for my license. Is that still possible? Thanks again guys! MB Report 9 27 17.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 28, 2017 Root Admin ID:1167737 Share Posted September 28, 2017 That's great news @Hfowler I've alerted Maurice about your post here. I would recommend you run the following scans as well so that we can review for anything that might be left over. Restart the computer first, then run the following scans. Post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
Recommended Posts