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alpal227

I tried to fight the virus, but I think it won

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Hi!

Last week I made some silly downloads, and now my computer is freaking out. I fought it when it first started attacking the computer. I ran rkill unsigned64x, I tried to run mbar, and I ran mbam several times. I thought I won at first. But then problems started to occur. Now, its so bad that I can't even access the start menu or the notifications panel. Windows Defender has been turned off and I can't restart it. When I try to reset the PC, nothing happens. I can't even access the advanced boot menu. I am all out of ideas. I would really appreciate any help in my dilemma.

Addition_21-09-2017 10.26.37.txt

FRST_21-09-2017 10.26.37.txt

Mbam Log.txt

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Hi alpal227 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

fixlist.txt

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Good, you'll need it :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well

Boot in the Recovery Environment

  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

fixlist.txt

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Hi, Yoan!

I'm having difficulty getting to the Recovery Environment. Going through Settings and clicking the Advanced Start-up button simply restarts my PC and brings me back to the normal sign in window. Using the CMD option also does a restart back to the sign in screen. I also tried to do a disk boot, but while creating a recovery CD, I found out that my CD/DVD Driver doesn't work, and so I can't burn onto CDs. This is more serious then I thought it was.

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Can you run this FRST fix under a normal boot (like how you ran the 1st one), and copy/paste the content of the fixlog.txt here after?

 

fixlist.txt

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Fix result of Farbar Recovery Scan Tool (x64) Version: 20-09-2017
Ran by Alex (21-09-2017 19:54:58) Run:2
Running from C:\Users\Alex\Desktop
Loaded Profiles: Alex (Available Profiles: Alex)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CMD: bcdedit.exe /set {bootmgr} recoveryenabled yes
*****************


========= bcdedit.exe /set {bootmgr} recoveryenabled yes =========

The operation completed successfully.

========= End of CMD: =========


==== End of Fixlog 19:54:58 ====

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Now are you able to boot in the RE using any of the previous methods?

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Nope. Going through the settings menu looked like it was going to work, but then went back to the sign in screen. Using CMD took me back to the sign in screen after restart as well.

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I managed to create a Windows 10 Recovery Disk, however, after rebooting the PC, I was put on a black blank screen for about two minutes with the white loading dots spinning in a circle. After the two minutes had ended, the PC stuttered a bit and sent me to the sign in screen again.

Unfortunately, I do not own a Flash Drive of at least 8 GB on it.

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In that case, you'll need to get one somehow, or wait until Malwarebytes finds a way to make MBAR work against the variant of SmartService you're infected with.

Sorry about that, SmartService is way past your average infection today. It can only be neutralized in the Recovery Environment.

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Since I can now burn onto CD's again, would it be possible to create a Windows 10 Media disk instead of USB? I read up on the tutorial, and it mentioned ISO's which can be burned onto a  blank CD, which I have a massive surplus of.

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Yes, this will work! :)

And you can use your USB to store FRST.exe and the fixlist.txt I'll provide you as well.

Edited by Aura

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After running the Windows Media Tool once, it never ran again. It gives me an error that states, "There was a problem starting Setup. Close the tool, restart your PC, and then try running the tool again." When I restart the computer, I run the tool again and it gives me the same error. My computer is officially screwed.

Side Note: My Audio Drivers have uninstalled themselves without my knowledge, god knows how. When I try to install them using the troubleshooter, it gives me an error as well. Is there any solution for that problem?

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Follow the instructions below, and see if that allows you to launch the Windows Media Creation Tool again.

Quote
Control Panel > Find and Fix problems > Fix Problems with Windows Update . Run the trouble shooter, and after thats done run the Update tool again

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-10-setup-error-there-was-a-problem/fa6deff7-9ebd-4e13-a35d-63e1b510903d?auth=1

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Even after enabling hidden files, I can't seem to find the sources folder. The only folder I have in the Windows folder is called "support". That folder only has a VBScrpit in it.

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Did you also enable the "System" files, in addition to the hidden ones?

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In the same window where you enabled the "Hidden" files, simply uncheck "Hide protected operating system files (recommended)".

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Do you have another computer on which you could create the installation media? It might be easier that way.

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