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Error upgrading to latest version


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I was asked by the program to update to latest version yesterday (9/19/17), and I tried to.  On installation of new program, I encountered the following error:

An error occurred while trying to rename a file in the destination directory:  MoveFile Failed; code 183  Cannot create a file when that file already exists

Retry, Ignore (not recommended), Cancel

 

Retried several times, including starting process over, but got same result.  Now Malwarebytes won't run at all as can't find command.  What do I do?

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Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2018 CU 1.0.188) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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