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equifax loop trying to check enrollment


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I believe that I successfully enrolled in the equifax enrollment for protecting my information. I followed the steps outline in an article/blog that referred to that topic. The topic may have been in this forum. Or (more likely, I suspect), I may have found it online. Unfortunately, I'm unable to find it now.

In any event, I'm now trying to verify that I am indeed enrolled. When I try to do that I find my session in a loop asking me to verify my idenity by entering my last name and the last 6 digits of my social security number. Here's the screen that keeps coming up. 

Have others run into this?

Actually, my preference would be to find a way to independently verify that I'm enrolled. One step in the enrollment was to freeze my credit activity. As I understand that, it would kick in if anyone (including myself I presume) would try to sign up for new loan. Or for a new credit card. I'm not keen on requesting a new loan or a new credit card on my own. Who knows what kind of alarms that would raise. What would I need to do to clear those alarms?

So, I'd like to hear from users of this forum.


equifax loop in enrollment.PNG

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Equifax created the problem with their sloppy security.  The solution to the problem is not for millions of people to have to freeze their credit.  It's the responsibility of Equifax to find a solution and implement it without burdening innocent people.  My only action will be to sue Equifax if my credit is compromised.

Edited by AdvancedSetup
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I feel that freezing one's credit is a reasonable action to take. But Equifax is morally and ethically, if not legally, obligated to do something about this issue. They need to staff the call center with adequate resources. If that means hiring hundreds, even thousands of call center agents, then they are obligated to do just that.

I think I was successful in creating an account. The latest time I tried to log in, I got a message "STATUS: an error has occured." The message gave a ticket number and stated:
We have received your inquiry and are working diligently to process it. However, due to higher-than-normal email volume, there may be a slight delay in our response time. 
Emphasis and underline mine. That was on 9-23. I think any reasonable person would have to agree that a 4-day delay, for such an urgent issue as this, is more than a slight delay.

What do other feel about this. Has anyone succeeded in signing in to their account? Has anyone succeeded in verifying that their credit freeze request has actually been implemented?


Edited by flippoTheCow
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