web protection and exploit protection

[vietvet7071]

Have version 3.0.5.1299 Lifetime license.

 

Suddenly web and exploit protection stopped working. Tried reinstalling and they work but stop working after it updates.

[Porthos]

49 minutes ago, vietvet7071 said:

3.0.5.1299 Lifetime license.

Real old version. 

Can you try installing the latest 3.2.2.2018 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall.

 

[dcollins]

As @Porthos mentioned, you have a much older version. The upgrade scenario of installing the latest version on top of that version may not work properly. If you run into issues, please use mb-clean from the link below to full remove your installed copy and then install the latest.

https://downloads.malwarebytes.com/file/mb_clean 

[vietvet7071]

Reinstalled it again and it worked. After I saw that it was working ok an alert came up that I didn't have the latest update so I canceled that alert and turned off automatic update.

[Porthos]

17 minutes ago, vietvet7071 said:

Reinstalled it again and it worked. After I saw that it was working ok an alert came up that I didn't have the latest update so I canceled that alert and turned off automatic update.

It was advising you the database was out of date. Bad idea turning off updates, Makes the program worthless.

[vietvet7071]

nope quit working! lol

[vietvet7071]

Thank you both I installed 3.2.2.2018 over it and it works fine!

[Porthos]

45 minutes ago, vietvet7071 said:

Thank you both I installed 3.2.2.2018 over it and it works fine!

Thanks for the update.

[CeeDee]

Well I have 3.2.2.2018 and just recently, after an update, the 'Web Protection' warning showed up, and just won't turn on. 

 

[Firefox]

Just now, CeeDee said:

Well I have 3.2.2.2018 and just recently, after an update, the 'Web Protection' warning showed up, and just won't turn on. 

 

Lets make sure your on the latest version.... download from this link and install over the top of your existing version. https://downloads.malwarebytes.com/file/mb3

[CeeDee]

3 minutes ago, Firefox said:

Lets make sure your on the latest version.... download from this link and install over the top of your existing version. https://downloads.malwarebytes.com/file/mb3

OK, shut down MB and installed from your download link which seems to have sorted the problem. Shut down MB and restarted - all seems fine. Any idea what caused the glitch? I was regularly checking for updates, but presumably that is the database rather than the program itself?

Thanks for the prompt reply and solution 

[Firefox]

@CeeDee not sure what version you were on before, but it could have been one of the ones that had this bug.... to get program updates you can either wait till you get notified or you can click on Install Application Updates under Settings -> Application Tab

Your welcome