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Malwarebyes icon missing from system tray/taskbar

ArtF
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ArtF

ArtF

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Recently updated to MWB version 3.2.2 and discovered that its' icon is missing from the system tray. After some reading on this blog, I find out that it should be there. FYI, the user guide makes no mention of its' location and uses in the system tray. I need some help to get it back. All appears to be working, it's just an inconvenience if I need to exit from the program for any reason. I am running Windows 7, 64 bit. Per the Windows Task Manager the mbamtray.exe process is not running, and attached is a screen shot of the "customize taskbar" indicating the tray program is not running. Regards. Art

MWB Tray.JPG

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Porthos

Porthos

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13 minutes ago, ArtF said:

Recently updated to MWB version 3.2.2

I would try a clean install first.

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

If that fails to fix it please get the following logs.

 

·  Create and obtain Farbar Recovery Scan Tool (FRST) logs

  1. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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ArtF

ArtF

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I did as you suggested and re-installed MWB via the clean tool. FYI, it did not as to re-install after a re-boot, so had to fetch the program from the MWB website. After 2 re-boots the icon appeared in the tray area. After subsequent re-boots it does not appear. When it did appear, it was as an "Application" and not a "process" or "Service". I then attempted to download FRST.exe (from Bleeping Computer) as suggested, but Norton Anti Virus said it was unsafe and removed it before I could run it (see attachment). You made no mention of disabling NAV. What now? My discomfort level goes way up if I have to disable my virus software to download a file. Regards. Art

FRST64.exe is not safe.JPG

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Firefox

Firefox

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@ArtF

FRST is a safe program to download and use, some antivirus programs detect it as a false positive as in your case so just disable it for a minute while you download and run the tool.  The tool only runs for a minute or so to produce the logs.

Or you can try and download it from the zip file I posted recently HERE

Edited by Firefox
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  • 4 weeks later...
mightaswell

mightaswell

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@ArtF I have experienced very similar issues you have described on one older laptop running Win 7 Home edition. The Mbamtray.exe fails to start (is not listed in the Process explorer) at least 50% of the time and maybe more. No re-installs clean or otherwise  help.  I even suspected a clash between Avast behaviour shield and Malwarebytes but disabling the shield did not help either .

I have used your suggestion of adding mbamtray to the start up as a temporary fix and it now appears consistently. The mbamtray and icon not running issue appears to have worsened after the CU 1.0.212 update. 

IT is reassuring to see the icon present but inconvenient when it doesn't. There is that nagging doubt if an expected icon does not appear that all is not well and I'm sure the folks at Malwarebytes are not unaware of that.   

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