bingruitan Posted September 18, 2017 ID:1164677 Share Posted September 18, 2017 Hello, I'm rather new to these forums, recently my computers keeps freezing I've tried reinstalling all drivers but its still happening is there a way to check whats wrong with the PC or should i just bring the PC to the hardware shop to check? Or am i doing something wrong? Would love for any help or advice if possible. The computer just freezes randomly. screens stays as it is but it freezes then after a few minutes it restarts the PC. I'm happy to provide any require information to check. Thanks Bingrui Link to post Share on other sites More sharing options...
Porthos Posted September 18, 2017 ID:1164681 Share Posted September 18, 2017 9 minutes ago, bingruitan said: I'm happy to provide any require information to check. Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area Link to post Share on other sites More sharing options...
bingruitan Posted September 18, 2017 Author ID:1164689 Share Posted September 18, 2017 Hi Porthos, I have attached both files to the reply. Thanks BR Addition_18-09-2017 23.30.20.txt FRST_18-09-2017 23.30.20.txt Link to post Share on other sites More sharing options...
Porthos Posted September 18, 2017 ID:1164715 Share Posted September 18, 2017 I do see some recent errors from bytefence software. Other than that have you tested your drive lately for issues? You can use this tool do a check. https://sourceforge.net/projects/gsmartcontrol/files/latest/download Link to post Share on other sites More sharing options...
bingruitan Posted September 18, 2017 Author ID:1164728 Share Posted September 18, 2017 Hey Porthos, I only ran windowdefender, ccleaner and malwarebytes. I think it should have removed most of bytefence software? I'm running the extended self-test will prob leave the computer on over night as it is getting late here. will check back tomorrow. Thanks for the help thus far, really looking to find the issue with it. Thanks BR Link to post Share on other sites More sharing options...
bingruitan Posted September 19, 2017 Author ID:1164942 Share Posted September 19, 2017 Hello, I checked back this morning and the computer auto shut(probably freezed and restarted and shut down itself) so it didn't tell me the results for the extended scan but the other 2 both passed. Thanks BR Link to post Share on other sites More sharing options...
bingruitan Posted September 19, 2017 Author ID:1165039 Share Posted September 19, 2017 Hello Porthos, Please see the attached, there was an error on one of my drivers as the self test got canceled half way by itself. Thanks BRST1000DM003-9YN162_W1D0JXTN_2017-09-19.txt ST1000DM003-1ER162_Z4Y645RE_2017-09-19.txt Link to post Share on other sites More sharing options...
Porthos Posted September 19, 2017 ID:1165052 Share Posted September 19, 2017 16 minutes ago, bingruitan said: there was an error on one of my drivers Sounds like you have a failing drive. You cant "fix" a failing drive just replace it. Run the quick test this time ad see which one has the issues. Link to post Share on other sites More sharing options...
bingruitan Posted September 19, 2017 Author ID:1165061 Share Posted September 19, 2017 Hi Porthos, Should i be removing that drive, i don't have anything inside since the reformat? If so is there a guide i can refer to to remove it? All short tests passes for both drivers. Thanks BR Link to post Share on other sites More sharing options...
Porthos Posted September 19, 2017 ID:1165069 Share Posted September 19, 2017 (edited) 8 minutes ago, bingruitan said: All short tests passes for both drivers. Try crystal disk. http://crystalmark.info/redirect.php?product=CrystalDiskInfoInstaller Do you get a caution on either drive? Or are all drives green like mine? Edited September 19, 2017 by Porthos Link to post Share on other sites More sharing options...
bingruitan Posted September 19, 2017 Author ID:1165097 Share Posted September 19, 2017 Yes they are all green, i'm not sure why now i can't find snipping tool or even paint though. Link to post Share on other sites More sharing options...
Porthos Posted September 19, 2017 ID:1165109 Share Posted September 19, 2017 Then we have to look at other possible issues. Ram, Heat, PSU. You said this was a fresh install not long ago. Let me think of some things when I get to my shop. Link to post Share on other sites More sharing options...
Firefox Posted September 19, 2017 ID:1165176 Share Posted September 19, 2017 How old is this computer? When was the last time it was opened and cleaned out from dust and such? Link to post Share on other sites More sharing options...
bingruitan Posted September 20, 2017 Author ID:1165565 Share Posted September 20, 2017 Hi Porthos/Firefox, @ Porthos appreciate it. Thanks! I can't remember how long did i have this computer, i'm thinking >5 years. maybe 8 years or so ? I think it broke down twice and i took it to a repair shop then. I actually just tried cleaning the insides yesterday so hopefully that was all. I don't do it very often though. Thanks BR Link to post Share on other sites More sharing options...
bingruitan Posted September 22, 2017 Author ID:1166365 Share Posted September 22, 2017 Hi, Still happening after cleaning the computer so =/ i'm guessing i should just send this for repair? Thanks BR Link to post Share on other sites More sharing options...
Porthos Posted September 22, 2017 ID:1166369 Share Posted September 22, 2017 13 minutes ago, bingruitan said: Still happening Let's check the ram. http://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7 Link to post Share on other sites More sharing options...
bingruitan Posted September 22, 2017 Author ID:1166384 Share Posted September 22, 2017 Hi Porthos, Tested and no issues with the ram. Should i be downloading any of the other stuff besides using the window's memory tool ? Thanks BR Link to post Share on other sites More sharing options...
Porthos Posted September 22, 2017 ID:1166391 Share Posted September 22, 2017 (edited) 20 minutes ago, bingruitan said: Tested and no issues with the ram. For most users, letting the Memory Diagnostics Tool run automatically is the recommended option. However, advanced users might want to adjust the tool’s settings. When the Memory Diagnostics Tool starts, press F1. You can adjust the following settings: Test mix. Choose what type of test you want to run: Basic, Standard, or Extended. The choices are described in the tool. Cache. Choose the cache setting you want for each test: Default, On, or Off. Use default. Psss count. Type the number of times you want to repeat the test. Repeat 5 times it needs to really stress it. It will take a long time. Press F10 to start the test. Edited September 22, 2017 by Porthos Link to post Share on other sites More sharing options...
bingruitan Posted September 23, 2017 Author ID:1166603 Share Posted September 23, 2017 Hi Porthos, Okay it seems to be having an issue when i tried the above. Tried 4 times, all 4 times was not successful. Computer turns off at around 20 - 30 % when i did Extended + 5 times. Would this confirm that its a ram issue? What cause of action should i be taking if its so? replace the ram? Or would there be other checks to confirm that my ram is the one with the issue? Thanks BR Link to post Share on other sites More sharing options...
Porthos Posted September 23, 2017 ID:1166616 Share Posted September 23, 2017 1 hour ago, bingruitan said: Would this confirm that its a ram issue? Could be ram, heat or PSU. MemTest86 V7.4 Free Edition Download (also includes V4 for old machines) Windows Downloads: Image for creating bootable CD (ISO format) Image for creating bootable USB Drive Try that at least overnight. Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2017 ID:1166619 Share Posted September 23, 2017 Also another thing to check is your motherboard.... with the case open check the motherboard for any blown capacitors.... To see what a blown capacitor is simple do a Google search for examples. Link to post Share on other sites More sharing options...
bingruitan Posted September 24, 2017 Author ID:1166695 Share Posted September 24, 2017 Hi Porthos, I tried mounting the iso file and nothing happens and i can't seem to get the usb one to work either. How do you get it to run? Also @firefox doesn't seem to be that checked and didn't find anything that was bulging or blown. Thanks BR Link to post Share on other sites More sharing options...
Neil_Hines Posted September 25, 2017 ID:1166913 Share Posted September 25, 2017 Before I also get the same issue about freezing windows. Its about the Virus attack my Windows then I stop using Windows 7 and start using Windows 10 which have antivirus by default and still using didn't give issue about freezing. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 28, 2017 Root Admin ID:1167751 Share Posted September 28, 2017 @Neil_Hines Thank you again for your input but this user is already using Windows 10. Upgrading from a previous version of Windows to Windows 10 if you're having issues though is NOT recommended. That will bring those problems into Windows 10 and possibly make it even harder to fix. Platform: Windows 10 Home Version 1703 (X64) Language: English (United States) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 28, 2017 Root Admin ID:1167754 Share Posted September 28, 2017 Difficult to say for sure. There are no BSOD crashes shown via a dump file so it could be overheating. The system does need some repair work, but with it rebooting that might be a futile effort until you figure out what is causing the reboot. Check the temperature of your system and see if maybe that is the cause. How to Tell If Your Computer Is Overheating and What to Do About It Link to post Share on other sites More sharing options...
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