AC2000 Posted September 18, 2017 ID:1164632 Share Posted September 18, 2017 (edited) I'm having a problem with a locked file. To find out the reason for the lock, I engaged LockHunter, and it told me that the file was locked by MBAMService.exe. That confuses me because the folder is on the exclusion list. I had to black out the product name, but I can assure that the file name is the same in all spots, so it's not possible that I simply mistyped it. Because I was worried that the sub folders weren't taken into account, I also added the individual subfolders, but to my understanding this should even be necessary. But as I said, it doesn't work. MBAMService.exe locks this file. Why? Edited September 18, 2017 by AC2000 Link to post Share on other sites More sharing options...
Firefox Posted September 18, 2017 ID:1164642 Share Posted September 18, 2017 Hello and Welcome... I believe there is a known issue with exclusions on drives other than the installed OS drive, they are aware of it and are working on a fix. I believe the only fix at this time is to move the folder to the C: drive and exclude it there. Staff will correct me if I am wrong... Link to post Share on other sites More sharing options...
AC2000 Posted September 18, 2017 Author ID:1164745 Share Posted September 18, 2017 Thanks, but moving the directory is not an option for me. However, even when I disable "Detect Ransomware", set "Detect Exploits" to deactivated, disable "Detect Malware", my file is still being lock. So as I looks to me I have to completely uninstall MBAM until that fix is released? Link to post Share on other sites More sharing options...
Porthos Posted September 18, 2017 ID:1164746 Share Posted September 18, 2017 @dcollins Link to post Share on other sites More sharing options...
Firefox Posted September 18, 2017 ID:1164748 Share Posted September 18, 2017 2 minutes ago, AC2000 said: So as I looks to me I have to completely uninstall MBAM until that fix is released? I don't think you have to uninstall MB3, have you tried just exiting out of MB3 from the system tray, then waiting a few minutes and try again. Link to post Share on other sites More sharing options...
dcollins Posted September 18, 2017 ID:1164761 Share Posted September 18, 2017 After you disabled the protection modules, did you try rebooting? Most likely the handle was locked by our Ransomware scanner (a fix should be coming soon for this) and it's still locked. I would try rebooting, leaving Ransomware Protection disabled, and seeing if that helps. Link to post Share on other sites More sharing options...
DevelopmentBytes Posted September 19, 2017 ID:1165100 Share Posted September 19, 2017 I have tried folder and file specific exclusions, rebooting multiple times. Files are on C drive. It does not matter. I have to keep unlocking the files. This happens to multiple applications. The one thing they have in common is they talk to another computer outside our network, either through sql or some other api. That seems to be what is making MB angry. Link to post Share on other sites More sharing options...
Jrac86 Posted May 21, 2018 ID:1245079 Share Posted May 21, 2018 Has there been any update for this issue? I was having constant errors due to locked files and it turns out Malwarebytes was the issue. I added folder exclusions, but the files are not located on the OS installed drive. When will this be fixed? Link to post Share on other sites More sharing options...
Firefox Posted May 21, 2018 ID:1245100 Share Posted May 21, 2018 45 minutes ago, Jrac86 said: Has there been any update for this issue? I was having constant errors due to locked files and it turns out Malwarebytes was the issue. I added folder exclusions, but the files are not located on the OS installed drive. When will this be fixed? What version of Malwarebytes do you have installed? Download the Latest MB3 v3.5.1.2522 CU 1.0.365 from ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
lock Posted May 22, 2018 ID:1245226 Share Posted May 22, 2018 On 9/18/2017 at 9:31 AM, Firefox said: I believe there is a known issue Is it mentioned anywhere as a "known issue"??? Link to post Share on other sites More sharing options...
Firefox Posted May 22, 2018 ID:1245258 Share Posted May 22, 2018 2 hours ago, lock said: Is it mentioned anywhere as a "known issue"??? You quoted me on something from way back in 2017... there has been several new release versions since then... are you having that issue? Link to post Share on other sites More sharing options...
Jrac86 Posted May 22, 2018 ID:1245370 Share Posted May 22, 2018 Version 3.4.5... I will try the newest version and see if I still see errors. Link to post Share on other sites More sharing options...
Firefox Posted May 22, 2018 ID:1245397 Share Posted May 22, 2018 1 hour ago, Jrac86 said: Version 3.4.5... I will try the newest version and see if I still see errors. Yes get on the latest version and then let us know how it goes. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now