Malwarebytes Premium keeps reverting to free version

[JR1911]

I have a lifetime license of Malwarebytes Premium but the program occasionally reverts to the free version and I have to re-enter my license ID and license key to change back to Premium. Any idea what may be causing this? I don't know exactly when or how often it reverts to the free version as I just usually leave the program to do it's thing without checking on it. I first noticed the problem about two months ago and since then it has done this at least three times.

I'm running version 3.1.2.1733.

 

 

Edited September 17, 2017 by JR1911

[Firefox]

Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently 3.2.2.2029) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,

Firefox

Edited September 17, 2017 by Firefox

[JR1911]

Thanks for the reply, I'll try a clean uninstall and reinstall and see if it helps.

[Firefox]

OK, let us know how it goes...