Jump to content

Malwarebytes is stuck on 1 file


Recommended Posts

It's getting stuck on mimefilt.dll.mui. I have already ran the Malwarebyte's clean uninstall process and it's still happening.

edit: I had scan for rootkits checked. I just tried unchecking it (suggested on someone else's post) and the scan finished normally. Is it an issue that I can't 100% scan for rootkits?

Edited by Dredtim
Link to post
Share on other sites

Since you use English format, you can delete this file, its not needed and this file can be the cause of virus, malware, or corruption tendencies. The MUI suffix files means they're translated for other languages other than English. But its not worth the risk with the potential to be virus or corrupted. In your case, its probably corrupted and thats why the hanging of the scan.

Edited by plb4333
Link to post
Share on other sites

On 9/15/2017 at 9:35 PM, plb4333 said:

Since you use English format, you can delete this file, its not needed and this file can be the cause of virus, malware, or corruption tendencies. The MUI suffix files means they're translated for other languages other than English. But its not worth the risk with the potential to be virus or corrupted. In your case, its probably corrupted and thats why the hanging of the scan.

Definitely not recommended. While it is only a MUI file used for languages, deleting system files is usually not a good idea.

As for the issue at hand, can you please try the following so we can attempt to reproduce this issue:

  1. Open Malwarebytes and go to Settings -> Protection
  2. Disable the Self Protection option
  3. Download the following Procdump.zip file: Procdump.zip
  4. Right click on procdump.zip and then choose properties
  5. In the window that pops up, click the unblock button near the bottom and then click ok
  6. Extract procdump.zip.
  7. Open the folder where the files were extracted
  8. Right click mbamservice_crash.bat and select Run as administrator.
  9. If you did the steps correctly you should see a black screen some words on it, leave this window open
  10. Open MB3
  11. Run a rootkit scan
  12. Once the crash happens, the black window should go away and a new file should be found in the folder from step 7
  13. Right click the DMP file and choose Send to -> Compressed (Zipped) folder
  14. Reply with the dump file. If the dump file is too large, use wetransfer.com to send the file to dcollins@malwarebytes.com
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.