Malwarebytes is stuck on 1 file

[Dredtim]

It's getting stuck on mimefilt.dll.mui. I have already ran the Malwarebyte's clean uninstall process and it's still happening.

edit: I had scan for rootkits checked. I just tried unchecking it (suggested on someone else's post) and the scan finished normally. Is it an issue that I can't 100% scan for rootkits?

Edited September 16, 2017 by Dredtim

[plb4333]

Since you use English format, you can delete this file, its not needed and this file can be the cause of virus, malware, or corruption tendencies. The MUI suffix files means they're translated for other languages other than English. But its not worth the risk with the potential to be virus or corrupted. In your case, its probably corrupted and thats why the hanging of the scan.

Edited September 16, 2017 by plb4333

[dcollins]

On 9/15/2017 at 9:35 PM, plb4333 said:

Since you use English format, you can delete this file, its not needed and this file can be the cause of virus, malware, or corruption tendencies. The MUI suffix files means they're translated for other languages other than English. But its not worth the risk with the potential to be virus or corrupted. In your case, its probably corrupted and thats why the hanging of the scan.

Definitely not recommended. While it is only a MUI file used for languages, deleting system files is usually not a good idea.

As for the issue at hand, can you please try the following so we can attempt to reproduce this issue:

1. Open Malwarebytes and go to Settings -> Protection
2. Disable the Self Protection option
3. Download the following Procdump.zip file: Procdump.zip
4. Right click on procdump.zip and then choose properties
5. In the window that pops up, click the unblock button near the bottom and then click ok
6. Extract procdump.zip.
7. Open the folder where the files were extracted
8. Right click mbamservice_crash.bat and select Run as administrator.
9. If you did the steps correctly you should see a black screen some words on it, leave this window open
10. Open MB3
11. Run a rootkit scan
12. Once the crash happens, the black window should go away and a new file should be found in the folder from step 7
13. Right click the DMP file and choose Send to -> Compressed (Zipped) folder
14. Reply with the dump file. If the dump file is too large, use wetransfer.com to send the file to dcollins@malwarebytes.com