Need help removing virus and malware from my pc!

[Brygon]

I have had this problem since yesterday, my brother must have downloaded a file that had a virus. In on windows 10 lenovo pc I5# a fix would really help alot

FRST.txt

Addition.txt

[Aura]

Hi Brygon

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-DATE-(TIME).txt" log that is located in the MBAR folder here after. 

[Brygon]

I tried to run it, but it didn't work nothing opened 

[Brygon]

Also now my keyboard drive doesn't want to work ;(

[Brygon]

I used rkill and now it's running and working 

[Brygon]

HERE it is, should i do a system restore?

EDIT: I ask because I couldn't open it before and it would fix the keyboard driver problems

mbar-log-2017-09-16 (08-51-22).txt

Edited September 16, 2017 by Brygon

[Aura]

No need to do a System Restore right now. Now, since MBAR detected and deleted the 2 offending drivers from SmartService, you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[Brygon]

It's doing the scan now, my keyboard isn't working anymore and it's says I have driver error might be corrupted code 39

[Aura]

Do you see that error in your Device Manager? And how are you using your keyboard now? Are you posting from another computer?

[Brygon]

I'm posting using my phone and yes it I see the error in device manager 

[Aura]

In that case, AFTER running the Malwarebytes scan and providing me the log, do the following.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  
  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Attach the file here. If it's too big to attach, upload it on SendSpace and post the download URL for it here
  

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

[Brygon]

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/16/17
Scan Time: 12:38 PM
Log File: 74621f88-9afd-11e7-bbf7-d8cb8a234503.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.188
Update Package Version: 1.0.2819
License: Trial

-System Information-
OS: Windows 10 (Build 15063.608)
CPU: x64
File System: NTFS
User: LENOVO-PC\Ezequiel

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 466407
Threats Detected: 3
Threats Quarantined: 3
Time Elapsed: 42 min, 2 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 3
Generic.Malware/Suspicious, C:\USERS\EZEQUIEL\APPDATA\LOCAL\TEMP\MSCLEAN.EXE, Quarantined, [0], [392686],1.0.2819
Trojan.Clicker, C:\USERS\EZEQUIEL\APPDATA\LOCAL\VMTODZK\VMTODZK.EXE, Quarantined, [21], [433025],1.0.2819
Adware.Yelloader, C:\USERS\EZEQUIEL\APPDATA\LOCAL\VMTODZK\UNIOHLA.EXE, Quarantined, [1382], [431046],1.0.2819

Physical Sector: 0
(No malicious items detected)

(end)

[Brygon]

%windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"     WHEN i put this it said "The process cannot access the file because it is being used by another process"      EDIT: GOT it working forgot to put copy

cbs.txt

Edited September 16, 2017 by Brygon

[Aura]

Alright, is your keyboard working now, or is it still throwing the same error message?

[Brygon]

It's giving me the same message 

[Aura]

Right-click on the HID Keyboard Device that have the error, and select Uninstall, but do not check the Delete device driver option. Once done, restart your computer and wait for the driver to reinstall. Let me know if the keyboard works after.

[Brygon]

It didn't work and now it's doing a disk check and it's stuck on 12% 

EDIT. Scanning and repairing drive (C): 

Edited September 16, 2017 by Brygon

[Aura]

Alright, wait for it to repair your drive as you might be having other issues than the SmartService infection.

[Brygon]

It's stuck on 12% for hours

[Aura]

Did the scan eventually go through, or is it still stuck on 12%?

[Aura]

Hi Brygon,

Are you still with me?

[Aura]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!