SCQAII Posted September 15, 2017 ID:1164088 Share Posted September 15, 2017 Hello. While performing remote testing of a couple of our company websites, they were all being blocked by Malwarebytes. All of the websites have the same IP. 65.116.88.207 the websites are under techsupportstar.com Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/15/17 Protection Event Time: 6:14 PM Log File: 9be81c7a-9a6b-11e7-9d75-00190e184828.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2815 License: Premium -System Information- OS: Windows 10 (Build 15063.608) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: www.techsupportstar.com IP Address: 65.116.88.207 Port: [11242] Type: Outbound File: C:\Program Files (x86)\Internet Explorer\iexplore.exe (end) Thanks. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted September 15, 2017 Staff ID:1164095 Share Posted September 15, 2017 The block is for Fake.TechSupport Link to post Share on other sites More sharing options...
SCQAII Posted September 16, 2017 Author ID:1164101 Share Posted September 16, 2017 (edited) These aren't fake sites, they are used by our partners to create accounts and provision our products. And we provide installation assistance and techsupport for the products via our company. Is there a way that I can show the website without sharing with others since this a forum? Edited September 16, 2017 by SCQAII Link to post Share on other sites More sharing options...
leo3487 Posted September 17, 2017 ID:1164293 Share Posted September 17, 2017 (edited) I know a guy from Malwarebytes will send me a PM because it but: Malwarebytes Anti-Malware should keep as its name is, Anti Malware (and anti phishing) Edited September 17, 2017 by leo3487 Link to post Share on other sites More sharing options...
SCQAII Posted September 19, 2017 Author ID:1164912 Share Posted September 19, 2017 If you are unable to address this issue, I will need to take it higher. This is a business issue. Your unwillingness to properly address this issue is unacceptable. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted September 19, 2017 Staff ID:1164936 Share Posted September 19, 2017 We will review the block and update this post. Feel free to PM me any details you want to provide. Link to post Share on other sites More sharing options...
SCQAII Posted September 19, 2017 Author ID:1165010 Share Posted September 19, 2017 I have sent a PM with additional information that will clearly explain why this is false and needs to be resolved immediately. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted September 19, 2017 Staff ID:1165111 Share Posted September 19, 2017 Thanks. We will review the details. Link to post Share on other sites More sharing options...
SCQAII Posted September 20, 2017 Author ID:1165560 Share Posted September 20, 2017 I would expect a resolution today. Please let me know when this unblock has occurred. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted September 20, 2017 Staff ID:1165663 Share Posted September 20, 2017 After further review the block is being removed. Link to post Share on other sites More sharing options...
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