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Web protection blocks internet on premium 3.2.2.2029


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Having just scanned my Windows 10 64bit computer with my old version of Malwarebytes (2.2.1.1043) I was advised of the latest version. After installing the free trial version I discovered I could no longer access the internet (browsers: Firefox and Microsoft Edge) unless I disabled Web Protection.

Any ideas why this is?

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  • ploverman changed the title to Web protection blocks internet on premium 3.2.2.2029
43 minutes ago, ploverman said:

Any ideas why this is?

Do you have a Killer network card in this computer? If so you need to update the drivers. http://www.killernetworking.com/driver-downloads/category/other-downloads

If you do not know if you do or not please post these logs.

  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area
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