Trojan.Multi.GenAutorunReg.a detected

[CeeGee]

Hi,

I hope you can help with my stupidity!!

I'm normally pretty savvy about checking updates before trusting their source but I'm afraid a moments in-attention is causing me some grief.......

I clicked on and installed an 'update' for Firefox last night which turned out to come from 'heezetoutembal.org'. (Yep - I know I can hear everyone tut tutting.........)

Having realised my mistake I tried to run Malwarebytes (which I have been using for some time now) but it would not open up.

I then ran a full scan with my Kaspersky Internet Security which identified the 'Trojan.Multi.GenAutorunreg.a' in the system memory.

After a quick check on the forum I uninstalled the Malwarebytes using mb-clean-3.1.0.1027.exe, then re-installed Malwarebytes. I've attached the Export Summary (13.9.17  08.45).

I then quarantined the 2 items and re-ran Malwarebytes. The 2nd Export Summary (13.9.17  16.40) is also attached.

When I run a full scan using Kaspersky it still shows the 'Trojan.Multi.GenAutorunreg.a' as being present.

Am I missing something?

I hope that you can help.

Thanks

 

 

Export Summary 13.9.17 08.45.txt

Export Summary 13.9.17 16.40.txt

[Aura]

Hi CeeGee

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

[CeeGee]

Hi Yoan, thanks for your prompt reply.

I've attached the FRST.txt and Addition.txt below for your info.

Many thanks,

Colin

Addition.txt

FRST.txt

[Aura]

Alright, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

Autoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:

• Download Autoruns.zip from the Sysinternals Suite webpage
• Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator
• Accept the EULA on opening, then wait for all the entries to load
• Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file
• Right-click on the file you saved and select Send to followed by Compressed (zipped) folder
• Attach the .zip file on your next post, or if it says that it's too big, upload it on SendSpace and post the download URL for it here
  

fixlist.txt

[CeeGee]

Hi Yoan,

Please find attached my log from the Farbar fix.

Should I run the Autoruns64.exe or the Autoruns.exe?

My system is 64 bit.

Thanks

Fixlog.txt

[Aura]

Run the Autoruns64.exe

[CeeGee]

Here's the Autorun zip file

COLINLAPTOP.zip

[CeeGee]

Also, meant to add that Win 10 has just decided to do an update! Hope this hasn't messed with the scan results

[Aura]

It shouldn't, no After that, run a new scan with Kaspersky and let me know if it still detects the threat. If it does, can you copy/paste the Kaspersky log here so I can review it?

[CeeGee]

Will do - Kaspersky full scans normally take an hour or two to complete but I will send the log once it's done. May not manage to do that until tomorrow morning though if that's OK (I'm in Scotland so we've got a wee bit of a time difference 

[Aura]

It's all good, I'll wait for you, no worries  

[CeeGee]

Hi Yoan - ran full Kaspersky scan last night. I've attached a screen shot of the Kaspersky Notification Centre (docx) and what I think is the log you asked for (?).

I also ran another Kaspersky scan with the option to log non-critical events - haven't attached this as I wasn't sure if you needed it (it's about 190MB).

Thanks, Colin

Kaspersky screen shot.docx

Kaspersky full scan 13.9.17 23.30.txt

[Aura]

Alright, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Registry Search
Follow the instructions below to download and execute a Registry search on your system with FRST, and provide the log in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• In the Search text area, copy and paste the following:
  

  nxub

• Once done, click on the Search Registry button and wait for FRST to finish the search
• On completion, a log will open in Notepad. Copy and paste its content in your next reply
  

[CeeGee]

Hi, here is the FRST Registry search.

Thanks

SearchReg.txt

[Aura]

Alright, now let's do it again for another one. This time, search for:

inod

 

[CeeGee]

Here's the inod Registry search

inod_SearchReg.txt

[Aura]

Alright, let's delete these.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

fixlist.txt

[CeeGee]

Not sure what is happenning now, when I try and download the fixlist.txt file (by left clicking on it) I get a web page opening up, the content says:

SlowDownPlease reduce your request rate.467771DAF4035433Utfvho5ypusfbkxKYfMpZ++Vqu6tMX543/IBrBJol+nnVYWt/V8c/4amhTO17rkPK5zQVLXIqaY=

 

The web address for this page is:

https://s3.amazonaws.com/forums.malwarebytes.org/monthly_2017_09/fixlist.txt.c2382b1b95fbc16179d9f97175e16105.txt?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIAJRCHF3O4GTPMYBUQ/20170914/us-east-1/s3/aws4_request&X-Amz-Date=20170914T185802Z&X-Amz-Expires=1200&X-Amz-SignedHeaders=host&response-content-disposition=attachment; filename*=UTF-8''fixlist.txt&X-Amz-Signature=2f6f2e29de0b7be6d488800e989e30b400696c9b264b6ef853497f7e4ec1d60a

Am I doing something wrong?

[CeeGee]

Hi, ignore my last reply - just managed to download the file (weird though as to why the link wouldn't work)??

Will run the scan and send on the results

[CeeGee]

Hi, for some strange reason I've been having problems uploading files - kept getting the error message saying 'There was a problem processing the uploaded file. Please contact us for assistance.'

I've pasted the fixlog.txt content below:

Fix result of Farbar Recovery Scan Tool (x64) Version: 13-09-2017 02
Ran by Colin laptop (14-09-2017 20:15:01) Run:2
Running from C:\Users\Colin laptop\Desktop\Malwarebytes stuff\FRST stuff
Loaded Profiles: Colin laptop (Available Profiles: Colin laptop & DefaultAppPool)
Boot Mode: Normal
==============================================

fixlist content:
*****************
DeleteKey: HKEY_USERS\S-1-5-21-2981833165-1818524788-2750860013-1001\SOFTWARE\Classes\.inod
DeleteKey: HKEY_USERS\S-1-5-21-2981833165-1818524788-2750860013-1001\SOFTWARE\Classes\nxub
*****************

HKEY_USERS\S-1-5-21-2981833165-1818524788-2750860013-1001\SOFTWARE\Classes\.inod => key removed successfully
HKEY_USERS\S-1-5-21-2981833165-1818524788-2750860013-1001\SOFTWARE\Classes\nxub => key removed successfully

==== End of Fixlog 20:15:01 ====

[Aura]

There were probably issues with the forum when you tried to download/upload the file.

Now if you restart your computer and run a scan with Kaspersky (I think a Quick/Memory scan should be enough), do you still get the detection?

[CeeGee]

Hi Yoan, restarted and ran both a quick and full scan with Kaspersky. All clear .

Many thanks for your prompt and efficient help - I really appreciate it. You folks provide a really excellent resource.

Just for my info was this malware that I inadvertently downloaded?

Thanks,

Colin

[Aura]

No problem CeeGee, you're welcome

Quote

Just for my info was this malware that I inadvertently downloaded?

Yup it was, as you said yourself in the first post

Quote

I clicked on and installed an 'update' for Firefox last night which turned out to come from 'heezetoutembal.org'. (Yep - I know I can hear everyone tut tutting.........)

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

DelFix
Follow the instructions below to download and execute DelFix.

• Download DelFix and move the executable to your Desktop
• Right-click on DelFix.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Check the following options :
  
  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore
  • Reset system settings
    
• Once all the options mentionned above are checked, click on Run
• After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply
  

Tips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

• How To Change Windows Update Settings
• How To Check For & Install Windows Updates
  

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like UCheck, SecuniaPSI and Heimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

• UCheck Documentation
• How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector (PSI)
  

Anti-Virus

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

• Sophos Home
• Bitdefender Free Antivirus
• Emsisoft Anti-Malware - Free 30 day trial. Once it expires, EAM enters into a freeware mode where it is still considered an Antivirus program, but without real-time protection
• Avira Free Antivirus
• avast! Free Antivirus
  

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

• Malwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version
  

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.

Firewall

Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

• GlassWire - Has both a free and paid version (with different packages)
• Windows Firewall Control - Gives you more control over your Windows Firewall
• TinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it
  

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

• uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
• HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
• Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
• NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
• uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
• LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)
  

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:

• The Ultimate Guide to Secure your Online Browsing: Chrome, Firefox and Internet Explorer on Heimdal Security
• Seven Useful Habits For A Safer Internet on Kapsersky Blog
• Tips for Secure Web Browsing: Cybersecurity 101 on VeraCode
• Safe browsing habits on Internet Safety Project Wiki
  

As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :

• Answers to common security questions - Best Practices by quietman7
• How Malware Spreads - How did I get infected by quietman7
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams (aka Grinler)
• How to Prevent Malware by miekiemoes
• Tips & Advice on StaySafeOnline.org
  

The End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread?

[CeeGee]

Nope, no more further questions.

I've attached the DelFix log as you requested.

Once again, many thanks for your help. I will go through the various suggestions in your last post and tighten up on my on-line security,

Colin 

DelFix.txt

[Aura]

No problem Colin, you're welcome

Stay safe!