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Removal instructions for SBSCP

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  • Staff
What is SBSCP?

The Malwarebytes research team has determined that SBSCP is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by SBSCP?

You will see this screen as soon as the file is executed or when the system boots:


and you may see this warning when you try to reboot or shutdown:


How did SBSCP get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove SBSCP?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
  • You may have to use the systems power button to shut the system down, or if you have that option, switch user and then shut down to get the system to reboot as this program actively stops a normal shutdown.
  • Then boot into Safe Mode with Networking.
  • As an alternative: we have found that in most cases the screenlock stops when you push the F6 key twice in a row.
  • After returning to your desktop, continue with the instructions below.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of SBSCP?
  • No, Malwarebytes removes SBSCP completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.


Technical details for experts

You may see these entries in FRST logs:
 () C:\Users\{username}\Desktop\SBSCP.exe
 HKCU\...\Run: [SC.exe] => C:\Users\{username}\Desktop\SBSCP.exe [159744 2017-09-13] ()
Alterations made by the installer:
Registry details [View: All details] (Selection)
       "SC.exe"="REG_SZ", "C:\Users\{username}\Desktop\SBSCP.exe"
Malwarebytes scan log:

-Log Details-
Scan Date: 9/13/17
Scan Time: 8:52 AM
Log File: 1d7a1d9d-9850-11e7-b7ce-080027750297.json
Administrator: Yes

-Software Information-
Components Version: 1.0.188
Update Package Version: 1.0.2790
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318996
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 3 min, 48 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
Trojan.FakeSupport, C:\USERS\{username}\DESKTOP\SBSCP.EXE, Quarantined, [280], [434204],1.0.2790

Module: 1
Trojan.FakeSupport, C:\USERS\{username}\DESKTOP\SBSCP.EXE, Quarantined, [280], [434204],1.0.2790

Registry Key: 0
(No malicious items detected)

Registry Value: 1
Trojan.FakeSupport, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|SC.exe, Delete-on-Reboot, [280], [434204],1.0.2790

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Trojan.FakeSupport, C:\USERS\{username}\DESKTOP\SBSCP.EXE, Delete-on-Reboot, [280], [434204],1.0.2790

Physical Sector: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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