Ticket 2065751 -no answer after 5 days

[lock]

I have several "life time" licenses , which I bought retail "on sale" on various times; all of them are activating fine;
How can I open an account and add all these serials to protect them from future issues? (In the future, if one of them will not activate , I may be asked for proof of purchase, which I do not have for all of them ; I bought in several years )
Once again ALL of them are activating fine for version 3.2

[Porthos]

33 minutes ago, lock said:

I have several "life time" licenses , which I bought retail "on sale" on various times; all of them are activating fine;

If they were not purchased directly from the Malwarebytes store there is currently no way to "register" them on My Malwarebytes portal.

They are working on a solution but it will take a while.

[AdvancedSetup]

Yes, as @Porthos said. We are currently working on allowing users to register and manage their own licenses but this is going to take some time iron out various issues.

Thank you

 

[lock]

Thank you for your answer.

So, what should I do meanwhile??? I made "print screen" copies for all of them being activated for MBAM v3.2 but other than that?

Shall I send all of them to you for "validation"??

My concern is that in a future versions of MBAM one or more will deactivate ( seems to be common these days) and I will have to go all nine yards with "provide proof of purchase", which is impossible to have  4-6 years after I purchased.

Thanks.

[nikhils]

Hello @lock

If you can activate with the keys they are Valid and don't need any additional validation.

Keep them in a repository you can refer to later.

If you want to perform an action where your product might get affected like System Restore/upgrade etc make sure you Deactivate your existing license so you don'y lose a seat.

Hopefully this helps.

[lock]

Thank you for your answer!

It seems like a lot of people have issues with their pro license reverting to free during an update / reinstall, and they have to go the whole procedure "contact us" , "provide proof of purchase" etc , which will be more and more difficult in the future, especially for the "life time" licenses.

That's why I wanted to deposit them somehow in "my account" on Malwarebytes , so in the future will be much easier to prove them as "valid"

Also, I can submit them to your "customer service" for acknowledgement of validity , and I can save the email.

Thanks!

[nikhils]

I agree with you @lock

As @AdvancedSetup and @Porthos mentioned we are working on that solution.

Thank you.

[AdvancedSetup]

Closing topic now as question has been answered. Thank you again