Update Reverts to Freeware on system

[choward]

I am having the same problem.  Update to the latest version changed to freeware and I cannot activate it again with my license key.  I have a lifetime license.  I get an error message.  I received a message that I had exceeded the number of activation's. I sent this to support  under ticket number 2061143 and after 5 days I received an email asking if I had anymore questions, but showing nothing about my activation problem.  This supposed support is completely unacceptable.  I need an answer on how to activate my program update.

Here is the answer I received back: 

Hello,

Just checking in. I was wondering if you need further assistance or have more questions, just let me know and I'll be happy to help!

Thanks!

Malwarebytes Consumer Support

[AdvancedSetup]

Hello @choward and

I'm sorry you're having issues activating the program.

Please send me a private message with your purchase information as well as your license ID and Key and I will assist you in getting it working again.

Thank you

Ron