Memory full problem

[Greta23]

I have a PIM program (time planning) which suddenly reported "Memory full. Close one or two applications. 1600-Def231"

I have a feeling that the memory problem has to do with last upgrade of my Malwarebytes 3. According to MS Resource Controller the MB3 creates a private memory of 235 - 238 Mb - by far the most memory consuming in my PC.

Has anyone a clue of what should/could be done?

[Porthos]

1 minute ago, Greta23 said:

Has anyone a clue of what should/could be done?

@Greta23

We need some more information. Please get the logs below.

·  Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Greta23]

Thanks, Porthos! Result zip file is enclosed!

mb-check-results.zip

[Porthos]

You are on an older version of MB.

1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

 

[Greta23]

Porthos,

I updated my program. There seems to be no difference, however. In the meantime I am asking the support for my PIM (Above & Beyond, www.1soft.com) for advice - but up to now no remedy.

[Porthos]

5 hours ago, Greta23 said:

Porthos,

I updated my program. There seems to be no difference, however. In the meantime I am asking the support for my PIM (Above & Beyond, www.1soft.com) for advice - but up to now no remedy.

You could exclude the program folder from MB and see what happens.

[Greta23]

Well I excluded the PIM folders from what MB3 should check. It is now a little better, i e only after a minute or so the PIM again shows memory problem. Maybe MB3 is not to blame - does anyone have a clue of what to do?

[Porthos]

21 minutes ago, Greta23 said:

Maybe MB3 is not to blame

Let's quit MB from the system tray and then use your program to see if MB is to blame or not. If MB was the issue then we can look deeper into MB.

[PerLindholt]

Malwarebytes is slowly eating all my memory. I have 32Gb, and was very surprised when I had only a tiny amount left. Task manager did show  MBAMService.exe was using almost all. Now its using 8.8Gb. From time to time I have to leave Malwarebytes and start up again to get back memory. This tells me it do not free memory after use, and allocates new memory on next scan. closing Malwarebytes does slowly free up memory. This should be fixed. 

[Porthos]

5 hours ago, PerLindholt said:

This should be fixed. 

We need some more information. Please get the logs below.

·  Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Greta23]

I finally got a reply from the PIM company. I have not "done" a lot of items and so prevented the program from archiving a lot of days. So it was my fault after all and not that of MB3! But I am interested in the problem of Mr Per Lindholt ...

[Porthos]

7 minutes ago, Greta23 said:

But I am interested in the problem of Mr Per Lindholt ...

What problem, Please explain?

[Greta23]

I am thinking of the new issue you got from Mr Per Lindholt here above!

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Posted Saturday at 09:57 AM

Malwarebytes is slowly eating all my memory. I have 32Gb, ...

[Porthos]

He never posted back so who knows.

[Greta23]

Looks so. Thank you anyway for your kind help to me!