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Infected DDA driver problems & "The requested resource is in use"

awexd

By awexd
in Resolved Malware Removal Logs

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awexd

awexd

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I know I am infected. Upon looking for a software to scan my computer on demand I get an error message saying "The requested resource is in use". I came to a conclusion it was a root virus preventing me to use my scanner.exe. I did some research and found this forum; also upon your anti-rootkit to remove them. Upon running the rootkit, after clicking on the scan button it will display an error where it says "Can not load DDA driver. Do you want to reboot?" with two buttons asking yes and no. Clicking Yes does not reboot my computer; it leaves another error message saying "Could not install driver on boot. Scan can't continue".

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Hello awexd and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Let me see that log, also do you have access to a usb flashdrive (memory stick)

Thank you,

Kevin

 

fixlist.txt

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kevinf80

kevinf80

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Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit...

Also download attached fixlist.txt file (end of reply) and save it to the same USB flash drive.

Next,

From your Desktop select the start Flag (bottom lefthand corner of screen)

Hold down the "Shift key" of your keyboard, keep it down and select "Restart"


user posted image


Your PC should open to the "Choose an Option" window.... release shift key.


user posted image


From that window select "Troubleshoot"


user posted image



From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter
  • Note: Replace letter E with the drive letter of your flash drive. <<<----vey important
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Fix button just once and wait.
  • FRST will run make a log (fixlog.txt) on the flash drive. You will need to boot back to Normal windows to post the log, or if applicable do that action from a spare PC...
  • To boot back to windows, type exit at the prompt and hit enter
  • Please copy and paste or attach FRST log to your reply.


Thanks,

Kevin...

 

fixlist.txt

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awexd

awexd

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 I have downloaded the Farbar Recovery Scan Tool and the Fixlist.txt to my flash drive.

Though I am having one issue. It seems that I cannot enter the Window's Recovery Environment. I followed these procedures in order: 
1) Hold down Shift (left shift key).
2) Pressed window's icon on the lower left of the screen.
3) Press the power Icon
4) Press Restart
5) Let go of the shift key

From here the computer would just do a normal restart.

Thank you for replying.

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awexd

awexd

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Thank you for helping me kevinf80.

MBAR was able to run after the update. It scanned my computer and cleaned it.

Upon cleaning my computer, I was able to install SUPERAntiSpyware and run its scanner. Unfortunately, I could not use Malwarebytes. When clicking on the icon, I would be informed of an error saying "Unable to connect to server". Should I start with a new forum topic on this site?

I'm unsure if the error is caused by software problems or malicious activity (virus).

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kevinf80

kevinf80

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Can you post the logs created by MBAR :-

System - log
Mbar - log   Date and time of scan will also be shown

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"


Thank you,

Kevin...

 

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kevinf80

kevinf80

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Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the Scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

user posted imageEmsisoft Emergency Kit
  • Click Here to download Emsisoft Emergency Kit. The download will automatically start after a moment.
  • Save EmsisoftEmergencyKit.exe to your Desktop.
  • Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8/10 users: Accept UAC warning if it is enabled). A screen like this will appear:
    user posted image
     
  • Leave everything as it is, then click Extract. This maybe listed as Install This will unpack or install Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
  • Once the extraction or installation is done, an icon will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
    user posted image
     
  • Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
    user posted image
     
  • Choose Yes, then wait for EEK to finish updating.
  • Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
  • Wait for the scan to finish.
    user posted image
     
  • If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
  • If Emsisoft Emergency Kit asks to reboot, please do so immediately.
  • The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
    user posted image
     
  • Please Copy and Paste the contents of the scan log in your next reply.


Let me see those logs, also tell me if there are any remaining issues or concerns,,,

Thank you,

Kevin....

 

fixlist.txt

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awexd

awexd

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Hello 

I have ran into a problem. I have downloaded the .txt file from the last post and ran FRST using the Fix button. Once down it has created two .txt files and asked me to reboot. As I rebooted my computer, it does not boot straight onto my desktop. It shows a background with 3 buttons. Internet Connections, ease of access, and power on. No other interactions can be made.

IMG_1675.JPG

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awexd

awexd

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UPDATE:
Hello, after 8hrs I was able to figure out to bypass that screen (Image above this post).


I used the repair disc that I have made (post #8). From there I chose these options:   US > TroubleShoot > Advance Options > Command Prompt.
 

I have entered this command in Command Prompt: bcdedit /set {default} safeboot minimal.
After I closed out the Command Prompt.

I chose the option to continue to start windows 10 normally.
After waiting the computer bypassed the area where I was having problems with.

From here I used the windows key + R to bring up the Run Command.
From Run Command I used MSConfig.
I used MSConfig to disable SafeMode upon next restart.
Then restarted the computer.

After it restarted I quickly use Windows Defender to do a quick scan and found these viruses posted under attachments.
I will continue the procedure on post #14 and give up the attachments you requested.

Capture.JPG

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kevinf80

kevinf80

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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