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Licencing query - MyAccount

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My premium account annual subscription was renewed automatically on 5th March 2017.

The details appear correct on the my account page within my pc app.

However when I log into my account on the MWB website it says 'expired' with renewal date of Mar 6th 2017.  See attached image.

Also the recent update removed the application from one of my pc's, something I see others have experienced.  It does not inspire a great deal of confidence in MWB.



Edited by tetonbob
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  • tetonbob changed the title to Licencing query - MyAccount
53 minutes ago, JohnnyCyprus said:

Now the above has been resolved can someone please answer my query above?

Your best course of action is to open a support ticket here: https://support.malwarebytes.com/community/consumer/pages/contact-us

Business Hours: Monday - Friday, 6am to 6pm Pacific

The support team can help you fix the licensing issue.

Edited by Telos
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On ‎9‎/‎10‎/‎2017 at 1:26 PM, JohnnyCyprus said:

Thanks - they need all that licence information (that's why it was on my original post!)

Your license info should never be posted in a public forum, it should only be shared with support directly or via Private Message.  Posting it in a public forum will allow other to copy your ID and KEY and then it will get black listed.

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