TabbyX Posted September 10, 2017 ID:1162136 Share Posted September 10, 2017 My subscription is up for renewal for one of my screens. The price for Premium on the Malwarebytes site is $59.99/year!! The quote from the email you sent me, "Premium order, Reference # XXXXXXXXX, is set to automatically renew itself on September 20, 2017, for $69.90 (!!!) Please know that as long as you keep your subscription active and payment up-to-date, you are locking in the lowest possible price for being our loyal customer. " (!!!) I have messaged cleverbridge Customer Support and also I have provided, "If you have both an Anti-Malware and an Anti-Exploit subscription, we will upgrade you to a single subscription to Malwarebytes 3.0, reduce your subscription price and add more licenses to your subscription." - Posted: December 8, 2016 by Marcin Kleczynski Last updated: March 20, 2017https://blog.malwarebytes.com/malwarebytes-news/2016/12/announcing-malwarebytes-3-0-a-next-generation-antivirus-replacement/ The response i have received is an email stating, "According to our records your Malwarebytes subscription is set to renew on 9/20/2017 in the amount of AU$ 69.90. If you wish to update or change the payment method please use the link.....". Useless acknowledgement. I have emailed back to confirm that I would have to manually cancel and then purchase again for the cheaper price of $59.99?!? (let alone with no reduction or added licenses) That is pretty bad and dishonest!!! I would like some appropriate support and confirmation. I also believe that this post is important for all users with automatic renewal subscriptions. Link to post Share on other sites More sharing options...
TabbyX Posted September 10, 2017 Author ID:1162137 Share Posted September 10, 2017 ..please note i originally had anti exploit premium as well as anti malware premium.. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 10, 2017 Root Admin ID:1162164 Share Posted September 10, 2017 Hello @TabbyX I'm sorry to hear of your situation. It is the weekend so normal support will be out until Monday. I will contact someone though and have them reach out to assist you with this. Thank you Ron Link to post Share on other sites More sharing options...
TabbyX Posted September 10, 2017 Author ID:1162167 Share Posted September 10, 2017 Thank you Ron! Enjoy your weekend. Link to post Share on other sites More sharing options...
TabbyX Posted September 14, 2017 Author ID:1163315 Share Posted September 14, 2017 NOW HAPPY!! Getting help! Thank you to the honestly brilliant Windex!! Excellent work. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 14, 2017 Root Admin ID:1163326 Share Posted September 14, 2017 Glad you were able to get assistance @TabbyX Cheers Ron Link to post Share on other sites More sharing options...
TabbyX Posted September 14, 2017 Author ID:1163329 Share Posted September 14, 2017 Thank you Ron! I appreciate your work! Cheers! Link to post Share on other sites More sharing options...
TabbyX Posted September 14, 2017 Author ID:1163332 Share Posted September 14, 2017 Link to post Share on other sites More sharing options...
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