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Resource in use error - DDA error - HELP ME PLEASE


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Well I noticed Chrome booted up way faster!

However I still have the same issues trying to run / open any program that is "Virus / rootkit / adware" related aside from malwarebytes adw and rogue.

Also, its like something else is controlling norton 360. Shutting down firewall, not letting me activate certain features.

Also I cannot run MBAR without the DDA error....which pops up on every reboot.

 

rkill.JPG.a372fdaa8094ace67d0058c8596caf41.JPGJunk.JPG.63234325fff70d5f63ef3676f9b8ae10.JPG

 

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So you're still infected. Alright, let's do something. I would like you to go back in the Recovery Environment with your USB where FRST is, like you did when you ran the fix, but this time, use the Scan option. This should produce a log called FRST.txt on your USB Flash Drive. Attach that log here after.

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HA! Got him. Can't believe I missed it. Currently putting together everything I know about SmartService in one place so I can use it as quick reference guide. There's just SO many variants that I won't be able to keep it up without it. There's one driver left to remove. So download the attached fixlist.txt, move it on your USB Flash Drive, go back in the RE, launch FRST and run the fix. Once done, attach the fixlog.txt from your USB here so I can review it.

 

fixlist.txt

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So I peaked at the log and saw it didnt delete the file....not sure if that matters.

Noticed the file was one of those "TER" files that seem to randomly get named by the virus.

In the past while attempting the repair myself I tried searching for ALL of those TER files I mentioned earlier to no avail.

I enabled system files in folders & extensions but still didnt see anything....like they were hiding or being renamed.

Just wanted to let you know.

Here is the file you requested PLUS I ran another scan while in the RE mode...since I was already there :huh: 

Fixlog.txt

FRST.txt

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Heres the JRT scan result.

Looks like it nabbed a few files that were needed but I can replace.  It also found some other bad guys I think and removed.

Going to run MBAR now and see what happens.

Also please....just one more thing. In regards to Norton, Malwarebytes, Windows defender, Windows Firewall - which do I let run - which do I shut off?

Ok, running MBAR now.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 7 Professional x64 
Ran by Barry (Administrator) on Fri 09/08/2017 at 21:28:31.33
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 8 

Successfully deleted: C:\ProgramData\productdata (Folder) 
Successfully deleted: C:\ProgramData\trymedia (Folder) 
Successfully deleted: C:\Users\Barry\AppData\Local\{19CCEA94-0C72-47C7-892E-35CA509ECCE7} (Empty Folder)
Successfully deleted: C:\Users\Barry\AppData\Local\{BC6EE4C8-EFAF-4C91-9341-753E9FC74300} (Empty Folder)
Successfully deleted: C:\Windows\Tasks\Driver Booster Scheduler.job (Task) 
Successfully deleted: C:\Windows\Tasks\Driver Booster SkipUAC (Barry).job (Task) 
Successfully deleted: C:\Windows\wininit.ini (File) 
Successfully deleted: C:\Program Files (x86)\ophcrack (Folder) 

Registry: 0 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 09/08/2017 at 21:31:55.33
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

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Looks like it to me :)

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Check the following options :
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • Once all the options mentionned above are checked, click on Run
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply


Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eLDnJfI.pngSecuniaPSI and y5YE7At.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

Anti-Virus

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

  • j1Bynr2.pngMalwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.

Firewall

Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages)
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:


As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :


gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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Good morning!

Looks like things are running pretty smoothly on my end!

Here is the delfix log.

# DelFix v1.013 - Logfile created 09/09/2017 at 06:21:27
# Updated 17/04/2016 by Xplode
# Username : Barry - BARRYSCOMPUTER
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\Qoobox
Deleted : C:\JRT
Deleted : C:\FRST
Deleted : C:\TDSSKiller_Quarantine
Deleted : C:\AdwCleaner
Deleted : C:\JavaRa.log
Deleted : C:\Windows\grep.exe
Deleted : C:\Windows\PEV.exe
Deleted : C:\Windows\NIRCMD.exe
Deleted : C:\Windows\MBR.exe
Deleted : C:\Windows\SED.exe
Deleted : C:\Windows\SWREG.exe
Deleted : C:\Windows\SWSC.exe
Deleted : C:\Windows\SWXCACLS.exe
Deleted : C:\Windows\Zip.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

~ Creating registry backup ... OK

~ Cleaning system restore ...


New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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