Resource in use error - DDA error - HELP ME PLEASE

[BWasserman]

Good morning, and thank you for your help ahead of time!

I have tried everything....Rootkit removal, roguekiller, malwarebytes....to no avail.  Something is in control of my PC in the background and its pretty smart.

For instance, I have Norton 360 installed, and it takes control of my firewall settings and keeps shutting it off....

I cannot install / run "Most" anti virus / adware / rootkit removal programs (Get the resource in use error)

I'm pretty sure I have the Yelloader amongst other nasty things.

Roguekiller, malwarebytes will run, however after deleting items they just return.

MBAR gets errors after initialization - DDA but wont reload after reboot....

I have tried everything....running things "offline" from CD (Norton boot CD, Hirens Boot CD, etc)....

HELP ME PLEASE.  Whatever has hijacked my PC is pretty slick....I've tried so many things that I'm starting to get random BSOD's.

I reside in Houston TX, and am dealing with a flooded home and submerged cars....really need my PC clean so I can apply for FEMA, Insurance, etc...

Again, thanks for your help.  Barry.

[Aura]

Hi BWasserman

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

[BWasserman]

Thank you for your reply!!  I'm working on your requests right now!

Barry

[BWasserman]

Addition.txt

FRST.txt

[Aura]

Good Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• A file called fixlog.txt will be on your desktop. Attach it in your next reply
  

fixlist.txt

[BWasserman]

I do have a USB - 7Gigs, Currently formatted in a Fat32.  All space free.

Fixlog attached....

Ran the Fix file.....

Thanks again

Fixlog.txt

[Aura]

It looks like you're infected with a new variant of SmartService. So let's thread carefully here

Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

• USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
• CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
• Another computer (optional: only needed if you cannot work from the infected computer directly)
  

Preparing the USB Flash Drive

• Download the right version of FRST for your system:
  
  • FRST 64-bit
    
• Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
• Download the attached fixlist.txt, and move it on your USB Flash Drive as well
  

Boot in the Recovery Environment

• Plug your USB Flash Drive in the infected computer
• To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
  
  • Restart the computer
  • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
  • Use the arrow keys to select Repair your computer, and press on Enter
  • Select your keyboard layout (US, French, etc.) and click on Next
  • Click on Command Prompt to open the command prompt
    Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
    
• To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
  Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
• To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
  Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
  

Once in the command prompt

• In the command prompt, type notepad and press on Enter
• Notepad will open. Click on the File menu and select Open
• Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
• In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
• Note: Replace the letter e with the drive letter of your USB Flash Drive
• FRST will open
• Click on Yes to accept the disclaimer
• Click on the Fix button and wait for the scan to complete
• A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply
  

fixlist.txt

[BWasserman]

OK,  FYI.......

So I could not boot into command prompt the "normal" way.  Had to use the windows CD.

Got in that way and carried out your request.....fixlog attached below.

One more bit of info...hope it helps - In my quest to fix the "smartservice" problem as well as repair the BSOD issue,  I read every dump file that the BSOD generated,

and EVERY BSOD issue was caused by files starting with "TER" and ending in ".sys".  I wrote them down as they are different every time.

Some examples - Terbehko.sys - Terqtxad.sys - Terjnqtw.sys - Terloruy.sys - Terruybe.sys - Terqtwad.sys.  

I noticed there was a "TER" file in the fixlog that was generated....

BTW all of the BSOD codes are “0x000000D1” (and the name “DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL_TO”)

Fixlog.txt

[Aura]

I noticed that you were getting frequent BSODs. We'll investigate this at the end

Now, you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[BWasserman]

OK, thanks....ON IT!

[BWasserman]

FYI....Malwarebytes always finds 922 (roughly) issues during HEURISTICS scan....I Delete, however they always show up on next scan.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/8/2017
Scan Time: 1:27 PM
Logfile: 
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2017.09.08.07
Rootkit Database: v2017.08.02.01
License: Trial
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Barry

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 316047
Time Elapsed: 6 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Disabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

[Aura]

Now they shouldn't show up anymore Let's do a sweep with AdwCleaner and JRT.

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  

Junkware Removal Tool (JRT)

• Download Junkware Removal Tool (JRT) and move it to your Desktop
• Right-click on JRT.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Press on any key to launch the scan and let it complete
  
  Credits : BleepingComputer.com
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply
  

Your next reply(ies) should therefore contain:

• Copy/pasted AdwCleaner clean log
• Copy/pasted JRT log
  

[BWasserman]

Here's ADWCleaner report.....rebooting and then JRT.

# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 08 18:51:25 2017
# Updated on 2017/29/08 by Malwarebytes 
# Database: 09-08-2017.1
# Running on Windows 7 Professional (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

PUP.Optional.SpyHunter, C:\Windows\SysNative\drivers\EsgScanner.sys

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.SpyHunter, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SpyHunter
PUP.Optional.SpyHunter, [Key] - HKLM\SOFTWARE\EnigmaSoftwareGroup

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1909 B] - [2017/9/3 23:39:55]
C:/AdwCleaner/AdwCleaner[C1].txt - [1424 B] - [2017/9/4 11:32:2]
C:/AdwCleaner/AdwCleaner[S0].txt - [1443 B] - [2013/10/25 18:19:58]
C:/AdwCleaner/AdwCleaner[S1].txt - [1933 B] - [2017/9/3 23:39:11]
C:/AdwCleaner/AdwCleaner[S2].txt - [1155 B] - [2017/9/4 7:44:43]
C:/AdwCleaner/AdwCleaner[S3].txt - [1253 B] - [2017/9/4 11:30:0]
C:/AdwCleaner/AdwCleaner[S4].txt - [1921 B] - [2017/9/4 15:10:39]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt ##########

[Aura]

Since this is a scan log, did you detect the threats AdwCleaner detected afterwards?

[BWasserman]

MY BAD.....that was before I REPAIRED and rebooted....Here is after reboot.

 

Going to run JRT now...this will be the test because JRT and RKILL etc..always gave me the "Resource in use" error....here we go!

 

# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 08 18:54:13 2017
# Updated on 2017/29/08 by Malwarebytes 
# Running on Windows 7 Professional (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

Deleted: C:\Windows\SysNative\drivers\EsgScanner.sys

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SpyHunter
Deleted: [Key] - HKLM\SOFTWARE\EnigmaSoftwareGroup

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1909 B] - [2017/9/3 23:39:55]
C:/AdwCleaner/AdwCleaner[C1].txt - [1424 B] - [2017/9/4 11:32:2]
C:/AdwCleaner/AdwCleaner[S0].txt - [1443 B] - [2013/10/25 18:19:58]
C:/AdwCleaner/AdwCleaner[S1].txt - [1933 B] - [2017/9/3 23:39:11]
C:/AdwCleaner/AdwCleaner[S2].txt - [1155 B] - [2017/9/4 7:44:43]
C:/AdwCleaner/AdwCleaner[S3].txt - [1253 B] - [2017/9/4 11:30:0]
C:/AdwCleaner/AdwCleaner[S4].txt - [1921 B] - [2017/9/4 15:10:39]
C:/AdwCleaner/AdwCleaner[S5].txt - [1595 B] - [2017/9/8 18:51:25]

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt ##########

[BWasserman]

Well.....Bad news......Forgot JRT used to give me this error....not the resource error.

[Aura]

Let's clean your temporary files first, and then JRT should execute properly.

Temp File Cleaner (TFC)

• Download Temp File Cleaner (TFC) and move it to your Desktop
• Right-click on TFC.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Simply click on Start to launch the clean-up and wait until it completes
  
• Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic
• There's no log to give for this tool
  

[BWasserman]

OK, JUST fyi.....Trying JRT now!

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Barry
->Temp folder emptied: 19488586 bytes
->Temporary Internet Files folder emptied: 360295 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 399315345 bytes
->Flash cache emptied: 803 bytes
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 315184 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Public
->Temp folder emptied: 0 bytes
 
User: UpdatusUser
->Temp folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 2827299 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 28661588 bytes
Process complete!
 
Total Files Cleaned = 430.00 mb
 

[BWasserman]

JRT....

[Aura]

We can drop JRT then. Anyway, most of its definitions have been rolled in AdwCleaner and Malwarebytes, so I doubt it would detect anything more  Let's grab a fresh set of FRST logs to see what's left to remove.

Farbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• Click on the Scan button
• On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
• Copy and paste the content of both FRST.txt and Addition.txt in your next reply
  

[BWasserman]

Here ya go!

Addition.txt

FRST.txt

[BWasserman]

I know you have other things going on....just wanted to make sure I got you the correct files you were looking for.

Thanks, Barry.

[Aura]

You provided me the good logs. I was at the gym, hence why I wasn't replying Here goes.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• A file called fixlog.txt will be on your desktop. Attach it in your next reply
  

fixlist.txt

[BWasserman]

Forgive me...I was being impatient....

FYI....After running the fix file I opened Chrome to send you the file, and Chrome gave me a popup saying

"Happy Hands" (or something like that) was trying to add an extension to chrome....I denied it.  

Here is file you requested. Thx again!

Fixlog.txt

[Aura]

All good, no worries

If you open Google Chrome again, do you still get the same prompt?

Also I would like you to do something for me. Delete the following folder:

C:\FRST\Quarantine\C\Users\Barry\AppData\Local\wudddhp

Once done, .zip the folder below:

C:\FRST\Quarantine

And upload that .zip file to SendSpace.com, then PM me the download link.

https://www.sendspace.com/