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Cannot upgrade from v1.75 Pro

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I am doing some maintenance work on a PC that has Malwarebytes Anti-Malware v1.75 Pro installed. I have experienced the following problems:

1) Under the Update tab I am invited to check out Malwarebytes Anti-Malware 2.0, but the link leads to a non-existent page.

2) If I try installing v2.2.1 I get the trial version not the pro/premium version. If I uninstall v2.2.1 and reinstall v1.75 I get the pro version back.

3) If I try installing v3.2.2 I get the trial version again. If I uninstall it and reinstall v1.75 my pro license does not come back (but I have restored it via System Restore).

What is going on, and how can I upgrade to the latest version?



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Let's get some diagnostic logs.

  1. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  5. NEXT: Create and obtain an mb-check log
  6. Download MB-Check and save to your desktop
  7. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  8. This will produce one log file on your desktop: mb-check-results.zip
  9. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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  • 1 month later...
On 9/9/2017 at 12:25 PM, Porthos said:

Unzip and run this tool and see if it gives you the key. 



Thanks. I had to return the PC, but got back to it today. That did give the key, which ended in EC10. I'd be interested in hearing from anyone who can confirm or give corroborating evidence that this key has been blocked.

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