msmith3 Posted September 6, 2017 ID:1161017 Share Posted September 6, 2017 (edited) Trying to set up an account on the Malwarebytes website for my (newly purchased) software and it's not working. First I get a message that says "Your Malwarebytes account is already setup, click "SIGN IN" button to login to your account or the "Forgot password" link to reset your password.". I never created a password so I click on "Forgot password" and it says "You have not set up your account. Please check your email for instructions to set up your account.". So I go to my email and click on the link in my email, and it just takes me back to that first message again. I'm stuck in a loop, it shouldn't be this difficult! Edited September 6, 2017 by msmith3 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2017 Root Admin ID:1161552 Share Posted September 8, 2017 Hello @msmith3 and I'm sorry you're having issues with the site. Please contact our Customer Support and they can assist you. https://support.malwarebytes.com/community/consumer/pages/contact-us Thank you Ron Link to post Share on other sites More sharing options...
msmith3 Posted September 8, 2017 Author ID:1161734 Share Posted September 8, 2017 I've already done that. Ticket # 2063592, opened three days ago. No response beyond the initial confirmation that a ticket was created. Guess I will try again... Link to post Share on other sites More sharing options...
Porthos Posted September 8, 2017 ID:1161735 Share Posted September 8, 2017 5 minutes ago, msmith3 said: Guess I will try again... The first ticket is enough. Give it 4-5 days. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2017 Root Admin ID:1161738 Share Posted September 8, 2017 Thanks @msmith3 someone should be assisting you sometime today. Cheers Ron Link to post Share on other sites More sharing options...
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