Unable to retrieve agent/asset information from dashboard

[Simon_2016]

Hello,

I have installed MalwareBytes on a Windows 7 desktop in a domain environment using the Discovery  and deployment tool and receive two warnings when selecting the endpoint from within the dashboard:

Unable to retrieve endpoint asset information.

If the problem persists, contact Malwarebytes support.

AND

Unable to retrieve endpoint agent information.

If the problem persists, contact Malwarebytes support.

Can you please help?

Thanks

Simon

mb-check-results.zip

Edited September 6, 2017 by Simon_2016
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[Simon_2016]

After having checked the installation files I could see that although the MalwareBytes .Net prereqs had been installed successfully, the actual agent hadn't. Several restarts/uninstalls later it still wouldn't go on. Uninstalled Symantec SEP and the agent deployed. The discovery and deploy tool advises each time that the install was successful, surely, this shouldn't be the case.

[djacobson]

Hi @Simon_2016, have you finished setting up the policy? You must enable the different protection pieces that you want the agent platform to pull down from the server, once that is done, the info will populate the clients entry in the cloud console.