rick04493 Posted September 5, 2017 ID:1160734 Share Posted September 5, 2017 (edited) i have tried everything to get rid of trojan virus but to no avail . i purchased malwarebytes and that dosent work. Edited September 5, 2017 by rick04493 Link to post Share on other sites More sharing options...
kevinf80 Posted September 5, 2017 ID:1160753 Share Posted September 5, 2017 Hello rick04493 and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Next, RogueKiller is a powerful tool. So, it is preferable that a helper checks the scan results to avoid potential false positives even if if the tool is equipped with a quarantine. Download RogueKiller and save it on your desktop, ensure to download correct version..RogueKiller (X86)RogueKiller (x64) Exit all running applications. Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue. If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon. Click "Start Scan" to begin the analysis. This may take some time. Once the scan is complete, click the "Open TXT" button to display the scan report. Copy/Paste it's content in your next reply. Note : A "Premium" version of the tool is available, but the free version provides everything you need to clean your machine. Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
rick04493 Posted September 6, 2017 Author ID:1160812 Share Posted September 6, 2017 i did not do any fixes just sent you the files Link to post Share on other sites More sharing options...
kevinf80 Posted September 6, 2017 ID:1160895 Share Posted September 6, 2017 Where are the logs...? Thank you, Kevin.. Link to post Share on other sites More sharing options...
rick04493 Posted September 6, 2017 Author ID:1160957 Share Posted September 6, 2017 here are the logs.... Addition.txt FRST.txt rk_53C0.tmp.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 6, 2017 ID:1160963 Share Posted September 6, 2017 Thanks for those logs rick04493, continue with the following.... Right click on RogueKiller.exe and select "Run as Administrator" to start the tool, accept UAC.. In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan" When the scan completes Checkmark (tick) the following against Registry entries, ensure that all other entries are not Checkmarked[PUP.Gen1] (X86) HKEY_LOCAL_MACHINE\Software\PogoDGC -> Found Hit the Delete button, when complete select "Open Report" in the next window select "Export txt" the log will open. Save to your Desktop for reference, also attach to next reply. Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Please open Malwarebytes Anti-Malware. On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button. A Threat Scan will begin. When the Scan is complete Apply Actions to any found entries. Wait for the prompt to restart the computer to appear (if applicable), then click on Yes. After the restart once you are back at your desktop, open MBAM once more. To get the log from Malwarebytes do the following: Click on the History tab > Application Logs. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to replyXML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Let me see those logs, also tell me if there are any remaining issues or concerns... Thank you, Kevin.... fixlist.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 11, 2017 ID:1162457 Share Posted September 11, 2017 Do you still need help....? Link to post Share on other sites More sharing options...
kevinf80 Posted September 14, 2017 ID:1163535 Share Posted September 14, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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