ludlowboy Posted September 5, 2017 ID:1160527 Share Posted September 5, 2017 Dear Sirs, Suddenly I had notification in the little window that I need to turn on protection, I've tried and tried and all I achieve is 'starting' and then nothing. What am I doing wrong? Thanks Link to post Share on other sites More sharing options...
Porthos Posted September 5, 2017 ID:1160578 Share Posted September 5, 2017 Can you try installing the latest 3.2.2.2018 over your existing product and let me know if that worked. Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3 Run the installer on top of your existing product. No need to uninstall. Link to post Share on other sites More sharing options...
ludlowboy Posted September 5, 2017 Author ID:1160590 Share Posted September 5, 2017 Porthos, Thank you for the reply, when all else failed I removed everything 'malwarebytes' and re-installed, it stayed the same. web/exploit/malware protection all turn on, ransomware only gets as far as 'starting' and never actually does. Everything worked fine up until yesterday, I have added nothing or removed anything other than changing my mouse, and that works fine. Link to post Share on other sites More sharing options...
Porthos Posted September 5, 2017 ID:1160593 Share Posted September 5, 2017 Let's use the clean removal tool. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. If that does not work we need some logs. Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
ludlowboy Posted September 5, 2017 Author ID:1160640 Share Posted September 5, 2017 I think I've tried everything, but ransomware will still not start FRST.txt mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted September 5, 2017 ID:1160648 Share Posted September 5, 2017 @dcollins Link to post Share on other sites More sharing options...
Firefox Posted September 5, 2017 ID:1160654 Share Posted September 5, 2017 17 minutes ago, ludlowboy said: I think I've tried everything, but ransomware will still not start FRST.txt mb-clean-results.txt You are missing some of the logs... Link to post Share on other sites More sharing options...
ludlowboy Posted October 12, 2017 Author ID:1172216 Share Posted October 12, 2017 Dear Sirs, Ransomware has dropped out again, why? Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2017 ID:1172231 Share Posted October 12, 2017 1 hour ago, ludlowboy said: Ransomware has dropped out again, why? @dcollins@nikhils Link to post Share on other sites More sharing options...
Firefox Posted October 13, 2017 ID:1172262 Share Posted October 13, 2017 5 hours ago, ludlowboy said: Dear Sirs, Ransomware has dropped out again, why? In order for the team to be able to help you, you need to supply a full set of logs as mentioned above... please follow all steps below and post all the logs that are produced.... Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank You, Firefox Link to post Share on other sites More sharing options...
dcollins Posted October 16, 2017 ID:1173179 Share Posted October 16, 2017 We believe we have identified the cause of this issue and should have a fix in an upcoming update. The best solution for now is to either reboot your computer, or restart Malwarebytes from the system tray by choosing Quit Malwarebytes and then relaunching Link to post Share on other sites More sharing options...
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