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graveller39

there was a problem activating your malwarebytes anti-ransomware beta

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Since updating to v0.9.18.797, every time I boot up, I get the following message:

"There was a problem activating your malwarebytes anti-ransomware beta."

and yet the program indicates "Your system is protected" and "Anti-Ransome Protection is enabled".

Any ideas what's going on?

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Hi @graveller39- We pushed a newer Beta9 installer  v0.9.18.807, which is available on our box.com link here:

https://malwarebytes.box.com/s/6vqfgzs9ci86fbga4nt95yq5uytppg1b

You should be able to just install over the top of your existing installation.

If you still encounter the reported message after a couple of restarts, let's take a more detailed look.

We need to gather additional information to assist with our analysis. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.

  1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question.
  2. Single right-click the j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe icon and select RunAsAdmin.jpg  Run as administrator from the Windows context menu.
  3. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
  4. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
  5. A Command window will appear and its contents may be mostly ignored.
  6. When "Press any key to continue . . . " appears at the bottom of the Command window, type any Enter key to close the window.
  7. A zipped archive HSPwQfy.png&key=8bea481e1c29518a4e1e2ca3 (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
  8. Attach the above-zipped archive to your next reply in this topic.
  9. Delete j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe from the Administrator desktop.

 

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