Purge a computer from using license

[Kakarot]

Hello. I have a premium account that allows me to use my key for 3 separate computers. I have been playing around with multiple windows installations in the past and somehow one of those installations is taking up one of my license slots, probably I forgot to de-activate before removing. That, or one of my current computers has stuck with a version 2 activation (has happened in the past).

Long story short, is there any way to reset/deactivate one or all the computers my key is paired with?

[Porthos]

Please open a support ticket using the following link: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

The support team can help you fix the licensing issue.

Thank you.

Edited September 4, 2017 by Porthos

[Kakarot]

Not sure why my previous reply is gone.

My problem is that I don't have access to the installation that is using the key. It doesn't exist anymore. Also you should remove your key from the picture.

 

Okay thanks.

Edited September 4, 2017 by Kakarot

[Porthos]

Just woke up. No coffee. Good thing I can hide a post. 

[Porthos]

Please open a support ticket using the following link: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

The support team can help you fix the licensing issue.

[Kakarot]

4 minutes ago, Porthos said:

Please open a support ticket using the following link: https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

The support team can help you fix the licensing issue.

Yes I did, thank you very much.