i cant install malwarebytes 3.2

[Pesa]

hello. after trying to install it, it ask me to reboot. after the boot nothing happen, the program is not installed, no shortcuts and on the folder there are no files related to malwarebytes. i tried to run mb clean, and i will attack the txt below. after re-booting it asks me to run again the installation again, and again. 

mb-clean-results.txt

[Firefox]

You can simply download the latest version and install it.  This should fix your issue...

Download MBAM 3.2.2.2018

https://downloads.malwarebytes.com/file/mb3

[Pesa]

i did it more than twice, but it doesnt work, it give me the same problem

[LDTate]

Start Task Manager
To start Task Manager, take any of the following actions:
Press CTRL+ALT+DELETE, and then click Task Manager.
or
Press CTRL+SHIFT+ESC.

End the process for all MBAM, MBAE, Chameleon If listed.

Please open Malwarebytes > Settings > make sure Self Protection is unchecked

 

Now try running the install

[Pesa]

i cant open malwarebytes because there is no malwarebytes installed. and i cant install it because of what i i said on the topic description

[LDTate]

* Please download *MB-Clean* using the link below.
https://downloads.malwarebytes.com/file/mb_clean

* *Note:* This link provides the latest version of MB-Clean. Please download the latest version even if you have previously downloaded the tool.

* After downloading the latest version, please double-click *mb-clean-2.4.1.1015.exe* to run the program.
* Click *Yes* when prompted and wait.
* If you are prompted to reboot, click *Yes*. This is very important! If you are not prompted, please skip to the last bullet point.

* After your computer has rebooted, please click *Yes* when prompted to reinstall Malwarebytes 3.0.
* A progress bar will appear. Installation of Malwarebytes 3.0 will commence shortly after.
* Upon completion, please *open Malwarebytes*.
* *Note:* If you had *Malwarebytes Premium* activated prior to running MB-Clean, please verify Premium is now activated.
* *Note:* If installation of Malwarebytes 3.0 does not commence, please skip to the last bullet point below.
 
<pre> </pre>

* A log named *mb-clean-result.txt* will be saved to your *Desktop*.
 Please *attach* the log in your next reply using the Paper Clip Icon below

[Pesa]

after running mb-clean it says to attach the created txt file without any reboot prompt. the txt is the same as the one i attached on the topic description because i did it by myself before asking for help. i cant understand why i have this kind of problem, its the first time that i have troubles with it

Edited September 3, 2017 by Pesa

[LDTate]

What you attached shows No Malwarebytes installed

 

Disable your AntiVirus and AntiSpyware applications, if possible, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
•Double-click to run it. When the tool opens click Yes to disclaimer.

FRST 32-bit version: https://downloads.malwarebytes.com/file/FRST

FRST 64-bit version: https://downloads.malwarebytes.com/file/FRST64

**Please wait and look for the option to Run or Save. Click Save to save the file**

•Double Click the program to open it.

•Click the Scan button.

**DO NOT USE THE FIX OPTION UNTIL YOU HAVE BEEN GIVEN THE FIXLIST.TXT FILE THAT I WILL GIVE YOU**

•When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply.

•The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well.

**Please attach both FRST.txt and Addition.txt**

Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one.

p((. _Larry Tate - *"LDT"*
Consumer Support Specialist & Malware Removal Specialist_
!https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/

 

[Pesa]

the previous mb-clean log say i have no malwarebytes because i cant install it, when yesterday i updated it from the 3.1 version, it seems that he uninstalled itself for some reason 

FRST.txt Addition.txt

[LDTate]

When did you install Bitdefender?

You have 3 AV's

AV: Windows Defender (Disabled - Up to date)
AV: IObit Malware Fighter (Enabled - Up to date)
AV: Bitdefender Antivirus Free Antimalware (Enabled - Up to date)

 

Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!
The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.
Also because more than one Antivirus and Firewall installed are not compatible with each other, it can cause system performance problems and a serious system slowdown.

I would highly suggest uninstalling

IObit

Bitdefender

After uninstall those 2 and restarting the pc, try installing Malwarebytes again

 

 

[Pesa]

yes, i have bitdefender and iobit antivirus installed, bitdefender and iobit share the same real time protection because they are both based on bitdefender engine, and i blocked the auto scan on iobit malware fighter so it cannot scan in the same time with bitdefender. btw i had bitdefender for a while, sure its more than one year. and malwarebytes is on the free version so it cant scan in the same time of the others. i tried stopping all the av's but i cant install it anyway. basically i never got any problem until today with the new malwarebytes version

Edited September 3, 2017 by Pesa

[LDTate]

Do you know how to use Regedit?

 

Step 1: Click the Start button on the bottom-left corner, type **regedit** in the empty search box and tap **regedit** in the results.

Step 2: Select Yes in the User Account Control dialog.

Make sure "My Computer" is highlighted

Click "Edit"> "Find"
Type in **Malwarebytesr**  tap Enter Key.
**Right Click** on the file if found and select "Delete"

Tap the "F3" Key to find the next entry of the file. Continue using the "F3" Key until it's finished searching.

Close Regedit.

Now try the setup / install

 

[Pesa]

yes i know how to use regedit, i fixed the problem. it was just because i had some invalid registry key, probably because yesterday installation got some kind of problems. i had to delete every related key and basically  need to set again all my old preferences. not a big deal. thank you for your help.

[LDTate]

Nice job.