MB 3.2.2.2018 trial of Pro crashes Firefox and causes BSODs on my XP SP3

[glnz]

My responses last 24 hours to other threads with this issue have been deleted from those threads.  Why so?  Those other threads had exactly my symptoms as well.

Anyway, my title above says it all:  "MB 3.2.2.2018 trial of Pro crashes Firefox and causes BSODs on my XP SP3"

I uninstalled and reinstalled (with many reboots), but it continued to happen.

After those events yesterday, I UNinstalled MB completely using the mb-clean exe.  The crashes stopped.

I ask the MB folks monitoring this forum to make available MB Free, which was working OK on my XP machine before this upgrade.  Porthos suggested I re-download the new Trial and change its Settings in Account, but I really don't like BSODs and I would prefer not to take those risks.

FYI - other programs or services that are running on my machine include Avast 17.6.2310, CryptoPrevent, CCleaner, pCloud, old Google Desktop, IPROSetMonitor, LogMeIn, TeamViewer.  From time to time I manually update and run SpywareBlaster and Spybot Search and Destroy (both free versions).  But these have not been a problem for MB in the past.

Thanks.

Edited September 3, 2017 by glnz

[Telos]

3 hours ago, glnz said:

My responses last 24 hours to other threads with this issue have been deleted from those threads.  Why so?

No, they were not. They were split into new threads so that we could respond to individual needs, Please do not glom onto existing threads when you need help. Please be patient for support.

This seems to be an issue with Win XP and the new version and I'm sure staff and developers will be working on a solution after the holiday here in the US.

To help us resolve your issue, please post logs mentioned here

 

Edited September 3, 2017 by Telos

[glnz]

Telos - I have attached the mb-check-results.zip.

Does it contain confidential information?  If yes, please forward it and delete here ASAP.

Thanks.

mb-check-results.zip

[Porthos]

9 minutes ago, glnz said:

Does it contain confidential information?  If yes, please forward it and delete here ASAP.

No, it does not.

Like was mentioned there seems to be an issue with XP and MB. Leave it uninstalled for now.

[glnz]

Porthos - thanks.

So there's nothing interesting in those logs - just a generic problem with XP?

[Porthos]

5 minutes ago, glnz said:

just a generic problem with XP?

That remains to be determined after staff gets back from the holiday weekend here in the US. 

[glnz]

Bump.  Hey, MB staff, we're all back (sadly).

[dcollins]

No need to bump multiple threads as we're following the data here. Our engineers have been able to replicate this and are working on a solution

[glnz]

Hey Devin - that's very good, and that means MB is much more responsive to consumer concerns than:

- Avast (which isn't that bad)
- pCloud (which seems to have only one person assigned)
- Sugarsync (greedy and awful)
- Mozilla (snooty and dismissive)
- Microsoft (which hasn't responded to a consumer ever in its entire history but goes out of its way to generate complaints).

Thanks.

[glnz]

Same here.  tetonbob - please keep us posted.  This new MB caused BSODs on my XP machine, so I won't reinstall until you tell us this has been fixed. 

Also, I posted an mb-check-results.zip at https://forums.malwarebytes.com/topic/209665-mb-3222018-trial-of-pro-crashes-firefox-and-causes-bsods-on-my-xp-sp3/?do=findComment&comment=1160037   

Please look - might be helpful.  Thanks.

[glnz]

Is there any update?  If new MB 3.2.2.2018 (with 14-day Trial of Pro) isn't safe yet on XP with Firefox, can we have MB Free without the trial of Pro?

Right now, I've had to UNinstall MB completely due to the BSODs.  I'd like to have it back.

Thanks.

[Telos]

IIRC a workaround involved turning off MBAM's self-protection. Have you tried that?

[glnz]

Telos - sorry, but no experimenting because the new MB gave me BSODs.  It's seriously faulty for my setup.  Waiting for the fix.

[polveremorta]

I received the update to the 3.2.2 on my winXP laptop a few days after receiving it on my win7 desktop, I always received program updates with a little delay on winXP. I'm not sure if I was supposed to get the 3.0.0 and it just skipped to the 3.2.2, but I can tell that by disabling the self-protection all the glitches are gone for me. I had the BSOD just for about 3 times when I deleted some malware after a scan with the self-protection still on. Just disable it and try for yourself.

I've always allowed Malwarebytes to update itself when a new program update was available. Could you actually refuse an update?

[glnz]

Nathaniel A - Is there still a place to find the installer for MB 2?  I also liked the separate MB Anti-Exploit (shield) that was then available.

polveremorta - Thanks, but I do not like BSODs, and I'll wait until the coast is clear.  Waiting for MB staff to advise a new subversion has been issued without the issues.

[Firefox]

3 hours ago, glnz said:

Is there still a place to find the installer for MB 2?

You can get the MBAM v2 from here: https://data-cdn.mbamupdates.com/web/mbam-setup-2.2.1.1043.exe

[glnz]

Firefox - Thanks.

Do you know whether that MB 2.2.1 already includes the MB Anti-Exploit, which used to be a separate shield icon in my tray?

If not, do you have the last version of that MBAE installer?

[Telos]

35 minutes ago, glnz said:

Do you know whether that MB 2.2.1 already includes the MB Anti-Exploit, which used to be a separate shield icon in my tray?

2.2.1 does not include MBAE. IF you had a separate tray icon for MBAE you installed MBAE as a standalone app. Even MBAM v3 doesn't spawn a separate tray icon for MBAE (although MBAE is included within MBAM).

If you install MBAM v2, you can install MBAE free standalone beta alongside it.

Edited September 11, 2017 by Telos

[Firefox]

1 hour ago, glnz said:

If not, do you have the last version of that MBAE installer?

No MBAM 2 does not include MBAE but MBAE is now only BETA software.... you can get the latest version FROM HERE

[glnz]

Firefox - sorry for bother, but that link to MBAE did not work.  Is there another?  Thanks.

[Firefox]

That link I provided takes you to the main section for MBAE... you have to click on the topic for the latest version...

You can download from this topic RIGHT HERE

[polveremorta]

I presume the self-protection was introduced with MBAM 3? Anyway, on my winXP laptop the update went from one of the last v2 builds directly into 3.2.2. Then I figured winXP doesnt like MBAM's self-protection.

Edited September 14, 2017 by polveremorta

[Firefox]

12 hours ago, polveremorta said:

I presume the self-protection was introduced with MBAM 3

If I recall correctly, this was also available in version 2.

[dcollins]

Yes, MBAM2.x had self-protection but MB3 is the first time we enabled self-protection by default

[glnz]

Devin - Thanks again for attention to this.  Is there an ETA for a version of MB that won't crash my XP PC?  Ideally not the trial of Pro (just plain old Free) and with self-protection NOT on by default?