Malwarebytes 3 never complete the custom scan

[NourinE]

Hello!

MB doesn't complete the custom scan, as it is always frozen at scanning a system file for a very long time.

[Porthos]

5 hours ago, NourinE said:

Hello!

MB doesn't complete the custom scan, as it is always frozen at scanning a system file for a very long time.

1. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you

1. Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
3. This will produce one log file on your desktop: mb-check-results.zip
4. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[NourinE]

thanks for your reply

here it is.

mb-check-results.zip

[Porthos]

Let's clean up temp files.

https://www.tenforums.com/tutorials/3012-open-use-disk-cleanup-windows-10-a.html

Next, do a check disk.

http://www.thewindowsclub.com/disk-error-checking-windows-8

Then

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

Also please do the following before you run a scan.  A custom is not needed and not generally recommended. Use the threat scan.

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

 

[NourinE]

I'm sorry, I did everything but it's still the same just when I run Custom Scan. the Threat Scan is done successfully.

[NourinE]

I disabled my AV for 10 minutes and then surprisingly the Custom Scan complete successfully.

[Porthos]

2 hours ago, NourinE said:

I disabled my AV for 10 minutes and then surprisingly the Custom Scan complete successfully.

That is why I asked you to add the exclusions. Did you?

[NourinE]

yes, I surley did