Jump to content

Update = Uninstalled

Recommended Posts

1 hour ago, jgullock said:

Is this type of nonsense going to happen every time I update?

They are working on a solution if the 3.2 does not have it built in for future releases.

9 minutes ago, Trime2x1 said:

This just happened to me as well. I updated the software and rebooted my PC..."Poof," gone!

1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

Link to post
Share on other sites

  • Staff

@jgullock @Trime2x1

Thank you for reporting your issues. Can I have you both run the mb-check tool from https://downloads.malwarebytes.com/file/mb3_check and provide the mb-check-results.zip

Also provide all "Uninstall Log" from your temp folder (%temp% or C:\Users\[yourusername]\AppData\Local\Temp)
The uninstall logs you'll be looking for will look something like this: "Uninstall Log 2017-09-01 #001.txt"

Even if you have already resolved your upgrade issue, I would like to analyze the underlying causes of your upgrade problem with these logs.

Edited by fmendoza
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.