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Need help removal of win32/fuery.b!cl please

impboy

By impboy
in Resolved Malware Removal Logs

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impboy

impboy

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I have the trojan win32/fuery.b!cl on my computer.  I tried cleaning it off with Microsoft Security Essentials and Malwarebytes.  It's still coming back within just a few hours.

I've already searched the forums and I'm following the advice given to previous postings.  Attached are my addition and FRST files.

Please advise me on the next steps.

Thanks in advance for any help!

Addition.txt

FRST.txt

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Aura

Aura

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Hi impboy :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you provide me the MSE and Malwarebytes logs where I can see this detection? I would like to see what file is being detected and where it is located.

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impboy

impboy

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Thank you for the quick response. I think I should give you a time line when things happened so that my response makes sense. 

After seeing strange things happening with my browser, Google Chrome, I ran MSE. It found about 8 or so files for Win32/Fuery.b!cl. I deleted all those files. (I can't find a log for that scan.)  Then I ran Malwarebytes and it showed that my computer was clean. (I do have that log.)  I shut down the computer and restarted. I asked MSE to run a full scan in the middle of the night. When I woke up, the same trojan was listed about 5 times. Again, I deleted the files (not just quarantined). I don't know where to find the scan log file on my computer. I just ran a Malwarebytes scan and made sure I asked it to search for rootkits t. Everything is clean and I have that scan log file. I'll attach it in my next post. Thanks so much for your time and help!

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Aura

Aura

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From what I can find online, MSE logs are in this folder: 

C:\ProgramData\Microsoft\Microsoft Antimalware\Support

And the log files starts with "MPLog". Do you have such files? If so, attach them here so I can rewiew them.

Also, the path might be "Microsoft Anti Malware" (with a space between Anti and Malware).

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Aura

Aura

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All of these are in your temp folder. Let's empty it.

3DPGbxe.pngTemp File Cleaner (TFC)

  • Download Temp File Cleaner (TFC) and move it to your Desktop
  • Right-click on TFC.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Simply click on Start to launch the clean-up and wait until it completes
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic
  • There's no log to give for this tool

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impboy

impboy

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I didn't. However I did go ahead and delete that whole folder that started with this:  

G: WinMe/Folder Hidden/BugReport.exe

I just ran a quick scan with MSE and this time it came up clear.  I'm going to stop working on this tonight.  I"m sure you'd like a break too.  I'm going to run a full scan now and one later in the middle of the night.  I'll let you know tomorrow what I find out.  Again, I can't thank you enough for your help.  I do so appreciate it.

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impboy

impboy

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Aura,

I ran a full scan using MSE in the middle of the night with my computer in safe mode.  This morning it came up clean!  After doing some internet surfing this morning, I ran another full MSE scan and it came up clean.  I'm now running real-time protection with Malwarebytes to hopefully stop this from ever happening again.  It's the first trojan/virus I've ever had in about 10 years.  So far, all my financials/banking is still as it should be.  I changed all my passwords for these sites (still working on lesser important sites) while using a different computer.

 You're help was invaluable! Truly you helped an old man rest soundly.  Thank you very much!

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Aura

Aura

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Thank you for the update impboy. Glad to see that the threat is gone and that everything's going well on your side :)

Quote

 You're help was invaluable! Truly you helped an old man rest soundly.  Thank you very much!

 

No problem, it was my pleasure. Shall you need assistance in the future regarding malware removal, feel free to create a new thread here, and we'll assist you as soon as possible!

Stay safe :) 

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Aura

Aura

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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