Rootkit detector cannot update

EpicWolf · September 1, 2017

Hello, I installed some malware on my computer, and to try and fix it I personally tried and system restore my computer back to a previous point. However, I received error code 0x800700AA (Requested resource is in use). I believed that the malware had something to do with it, so I immediately ran a scan on MalwareBytes. I have the scan for rootkits options on, but when I ran the program it told me that I had an error and that the Rootkit scanner could not update. I googled around and installed the MalwareBytes Anti-Rootkit software and tried to use that but it also gave the me error that the DDA driver was not installed. I am worried that there is some sort of malware disabling these features on my computer, however the normal malware and virus scans I have been performing have gone through fine. In fact, I managed to get rid of the malware that was plaguing my computer, and it works perfectly as of this moment apart from the problems I just listed. I am a little worried that this problem might cause some trouble for me in the future and am wondering if there is some way I can fix the Rootkit detector so that it installs and updates properly. It's not a super huge issue at the moment but still would appreciate some assistance. Thank you!

Aura · September 2, 2017

Hi EpicWolf

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

EpicWolf · September 2, 2017

Hi Aura, here are the two logs that you've requested. Thank you!

Addition_01-09-2017 19.21.39.txt

FRST_01-09-2017 19.21.39.txt

Aura · September 2, 2017

Good Now let's get ready for an eventual fix in the RE.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Click on the Fix button
On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply

fixlist.txt

EpicWolf · September 2, 2017

Ok, here is the FIX log.

Fixlog_01-09-2017 19.52.31.txt

Aura · September 2, 2017

Looks like SmartService's drivers aren't present on the system, which means you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

Download and install the free version of Malwarebytes
Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
Let the scan run, the time required to complete the scan depends of your system and computer specs
Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
- If it asks you to restart your computer to complete the removal, do so
Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

EpicWolf · September 2, 2017

Here is the log, looks like it picked up on something! Will be restarting my computer right now.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/1/17
Scan Time: 8:47 PM
Log File: 82218ca2-8f91-11e7-8c93-fcaa14c5f349.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2018
Components Version: 1.0.188
Update Package Version: 1.0.2708
License: Trial

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: JoshuaWidjaja\Joshua

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 333548
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 15 min, 3 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Generic.Malware/Suspicious, C:\USERS\JOSHUA\APPDATA\LOCAL\TEMP\393199890\IC-0.78937017B829D8.EXE, Quarantined, [0], [392686],1.0.2708

Physical Sector: 0
(No malicious items detected)

(end)

Aura · September 2, 2017

Good Now let's do a sweep with AdwCleaner and JRT.

AdwCleaner - Fix Mode

Download AdwCleaner and move it to your Desktop
Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Accept the EULA (I accept), then click on Scan
Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

Junkware Removal Tool (JRT)

Download Junkware Removal Tool (JRT) and move it to your Desktop
Right-click on JRT.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Press on any key to launch the scan and let it complete

Credits : BleepingComputer.com
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply

Your next reply(ies) should therefore contain:

Copy/pasted AdwCleaner clean log
Copy/pasted JRT log

EpicWolf · September 2, 2017

Hi Aura,

I downloaded both of your tools successfully on my computer and used the AdwCleaner program. It completed the scan and cleanup successfully and prompted me to reboot my computer like you stated. However, when my computer rebooted, I was taken to a Windows 8 crash screen where it then rebooted again in automatic repair mode. My computer was stuck on the Windows 8.1 icon for about 5 minutes before I hard reset my computer and had it reboot again. This time I was able to get back into my desktop, but it was almost as if I was transported in the past. Some of the malware that I had removed earlier had reappeared, and the two programs and my reinstalled MalWareBytes had dissapeared. I'm in the process of reinstalling Malwarebytes (which needs another reboot) and have redownloaded both programs you have sent me. When I launch the Junkware Removal tool, I receive an error saying "Access is Denied". Below is the log that I was able to retrieve when I reinstalled AdwCleaner. If you need, 2 of the malware programs that showed back up were programs titled Rotund and actioner. I will be restarting my computer now to reinstall MalwareBytes.

# AdwCleaner 7.0.2.1 - Logfile created on Sat Sep 02 04:20:31 2017
# Updated on 2017/29/08 by Malwarebytes
# Database: 09-01-2017.2
# Running on Windows 8.1 Pro (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Windows\System32\sstmp
PUP.Optional.Legacy, C:\Windows\SysWOW64\sstmp
PUP.Optional.Legacy, C:\Users\All Users\Documents\Guid
PUP.Optional.Legacy, C:\Users\Public\Documents\Guid
PUP.Optional.Legacy, C:\Users\Joshua\AppData\Roaming\Screenshot Pro
PUP.Optional.SafeFinder, C:\ProgramData\Logic Cramble
PUP.Optional.SafeFinder, C:\ProgramData\Application Data\Logic Cramble
PUP.Optional.SafeFinder, C:\Users\All Users\Logic Cramble
PUP.Optional.ScreenShotPro, C:\Program Files (x86)\ScreenshotPro
PUP.Optional.OneSystemCare, C:\Program Files (x86)\OneSystemCare
PUP.Optional.OneSystemCare, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\One System Care
PUP.Adware.Heuristic, C:\Program Files\66927a4f51375b5dc4e97b787546df26
PUP.Adware.Heuristic, C:\Program Files\10fc0ef9b2fe3ff183a6705f34bc8660

***** [ Files ] *****

PUP.Optional.Legacy, C:\Users\Joshua\AppData\Roaming\Main.dat
PUP.Optional.Legacy, C:\Users\Joshua\AppData\Roaming\Installer.dat
PUP.Optional.Legacy, C:\END

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
PUP.Optional.ByteFence, [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION | ByteFence.exe

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

/!\ Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: https://support.google.com/chrome/answer/3097271

*************************

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

EpicWolf · September 2, 2017

UPDATE: When rebooting my computer as prompted by MalwareBytes I ran into the same error as before. It rebooted into a blue screen and then again into automatic repair. I made it not go through a system restore again in case it reinstalled the previous Malware and just hard reset my computer and turned it back on again. Once I did that and my computer loaded to desktop I successfully installed MalwareBytes again. Malware stayed deleted and programs such as the JunkRemoval tool stayed installed.

Edited September 2, 2017 by EpicWolf

Aura · September 2, 2017

Do you happen to have a file called AdwCleaner[C1].txt in the C:\AdwCleaner folder? If so, attach it here.

EpicWolf · September 2, 2017

Hi Aura,

I have 3 text files but none are AdwCleaner[C1]. They are AdwCleaner[C0], AdwCleaner[S0], and AdwCleaner[S1]. I'll be at work for the next couple hours, will check in for your reply when I return.

Aura · September 2, 2017

When you can, attach them all here so I can review them

EpicWolf · September 2, 2017

Ok! Here are the three files.

AdwCleaner[C0].txt

AdwCleaner[S0].txt

AdwCleaner[S1].txt

Aura · September 2, 2017

And now if you run AdwCleaner, does it detect anything?

EpicWolf · September 3, 2017

When I scan again it finds 2 PUPs. One called Legacy and the other called Bytefence. I'll post the log down below.

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 03 00:02:20 2017
# Updated on 2017/29/08 by Malwarebytes
# Database: 09-01-2017.2
# Running on Windows 8.1 Pro (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\xs
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\s5m
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
PUP.Optional.ByteFence, [Value] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION | ByteFence.exe

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [43165 B] - [2017/9/2 4:21:29]
C:/AdwCleaner/AdwCleaner[S0].txt - [4960 B] - [2017/9/2 4:20:31]
C:/AdwCleaner/AdwCleaner[S1].txt - [2801 B] - [2017/9/2 4:50:22]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt ##########

Aura · September 3, 2017

If you delete these and restart your computer, is it still crashing with a BSOD and restoring to a previous point?

EpicWolf · September 3, 2017

Just deleted them and my computer rebooted just fine.

Aura · September 3, 2017

Awesome In that case, let's get a fresh set of FRST logs and remove the rest manually.

Farbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
Click on the Scan button
On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
Copy and paste the content of both FRST.txt and Addition.txt in your next reply

EpicWolf · September 4, 2017

Ok here they are.

Addition_03-09-2017 17.37.44.txt

FRST_03-09-2017 17.37.44.txt

Aura · September 4, 2017

Almost done.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Click on the Fix button
On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply

How's your system behaving now? Are there any other issues to address?

fixlist.txt

EpicWolf · September 6, 2017

After using my computer for the past day it's actually running pretty decently. I'm pretty sure my computer is clean. Thanks for all the help!

Aura · September 6, 2017

Awesome Can you attach the fixlog.txt for me to review? Just to make sure that the fix went through properly.

EpicWolf · September 7, 2017

Sure thing. I believe this one is the Fixlog_03-09-2017 23.22.49.txtcorrect one.

Aura · September 7, 2017

Good

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

DelFix
Follow the instructions below to download and execute DelFix.

Download DelFix and move the executable to your Desktop
Right-click on DelFix.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Check the following options :
- Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
Once all the options mentionned above are checked, click on Run
After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply

Tips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like SecuniaPSI and Heimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector (PSI)

Anti-Virus

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Sophos Home
Bitdefender Free Antivirus
Emsisoft Anti-Malware - Free 30 day trial. Once it expires, EAM enters into a freeware mode where it is still considered an Antivirus program, but without real-time protection
Avira Free Antivirus
avast! Free Antivirus

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

Malwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.

Firewall

Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

GlassWire - Has both a free and paid version (with different packages)
Windows Firewall Control - Gives you more control over your Windows Firewall
TinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits.

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:

The Ultimate Guide to Secure your Online Browsing: Chrome, Firefox and Internet Explorer on Heimdal Security
Seven Useful Habits For A Safer Internet on Kapsersky Blog
Tips for Secure Web Browsing: Cybersecurity 101 on VeraCode
Safe browsing habits on Internet Safety Project Wiki

As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :

Answers to common security questions - Best Practices by quietman7
How Malware Spreads - How did I get infected by quietman7
Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams (aka Grinler)
How to Prevent Malware by miekiemoes
Tips & Advice on StaySafeOnline.org

The End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread?

Rootkit detector cannot update

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