Requested resource is in use Error and DDA driver error

[Relish]

Hello and salutations! I am in a bit of a predicament where I cannot install malwarebytes nor any other antivirus programs. I have tried running mbar, mbam but got errors. Eset helped, somewhat, but not the underlining problem of installing an anti virus.

My Google Kung Fu somehow got me to where the registry settings are for Windows Defender, and I got that back up and running, but it's not getting rid of the actual viruses/malware/trojans/etc. I did get somewhere with FRST64.exe, but I do not know how to interpret the FRST.txt nor the Addition.txt (attatched below). I'm running a Macbook Pro (early 2008) with a Windows 10 partition. I can boot the OS just fine and I have a recovery disk to get into the troubleshooting command prompt.

I would greatly appreciate help with the fixlist.txt, and I know it can take about 24-48 hours to get a reply. I've had this problem for about a week now and only now do I swallow my pride and ask for help.

Thank you for your time and hard work.

FRST.txt

Addition.txt

P.S. If I have done something wrong (according to the forum code of conduct), I apologize in advance. I have literally never asked for help on a forum, ever.

[Aura]

Hi Relish

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Even though MBAR, didn't work, I would like you to try once more, but in a different way. Make sure to download the copy of MBAR linked in this thread.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Execute it and let it extract itself to your desktop. Once done, MBAR will be launched. Close it. Once done, open a command prompt with Admin Rights (search for cmd in the Start Menu, right-click on it and select Run as Administrator). In it, enter thw two commands below (press on Enter after each).

cd "%userprofile%\desktop\mbar"
mbar.exe /z

MBAR should be launched. See if you can run a scan with it now.

[Relish]

Hi, Aura

I did as instructed and it is giving a: "The system cannot execute the specific program" in the admin priv command prompt. I can get further than this with the mbar.cmd but I run into the "Could not load DDA driver" error. It says to reboot and install the the DDA driver, but the scan just fails after reboot, since it cannot install the DDA driver (I went ahead and tried it again just to be sure).

[Aura]

Alright in that case, let's get ready for the 2nd method  Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

fixlist.txt

[Relish]

Thank you for the fixlist.txt.

I have two 16gb usb flash drives, and I used one of them to use FRST64.exe and the fixlist.txt. The log below is the result using Fix. The "resource is in use" error still persists after using said method. I'm making darn sure I do not get ahead of myself so I shall await your reply.

Fixlog.txt

Edited September 1, 2017 by Relish
I forgot some important information.

[Aura]

Good And now for the fun part.

Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

• USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
• CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
• Another computer (optional: only needed if you cannot work from the infected computer directly)
  

Preparing the USB Flash Drive

• Download the right version of FRST for your system:
  
  • FRST 64-bit
    
• Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
• Download the attached fixlist.txt, and move it on your USB Flash Drive as well
  

Boot in the Recovery Environment

• Plug your USB Flash Drive in the infected computer
• To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
  
  • Restart the computer
  • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
  • Use the arrow keys to select Repair your computer, and press on Enter
  • Select your keyboard layout (US, French, etc.) and click on Next
  • Click on Command Prompt to open the command prompt
    Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
    
• To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
  Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
• To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
  Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
  

Once in the command prompt

• In the command prompt, type notepad and press on Enter
• Notepad will open. Click on the File menu and select Open
• Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
• In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
• Note: Replace the letter e with the drive letter of your USB Flash Drive
• FRST will open
• Click on Yes to accept the disclaimer
• Click on the Fix button and wait for the scan to complete
• A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply
  

fixlist.txt

[Relish]

I did what you asked and it looks like it fixed it. I'm not getting the "resource is in use error" at the moment. I will wait before I start installing the antivirus programs, root scans, and etc.

 

Fixlog.txt

[Aura]

Good Now you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[Relish]

Okay the scan is complete and here are the results:

Malwarebytes Report.txt

[Aura]

Good Now let's do a sweep with AdwCleaner and JRT.

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  

Junkware Removal Tool (JRT)

• Download Junkware Removal Tool (JRT) and move it to your Desktop
• Right-click on JRT.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Press on any key to launch the scan and let it complete
  
  Credits : BleepingComputer.com
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply
  

Your next reply(ies) should therefore contain:

• Copy/pasted AdwCleaner clean log
• Copy/pasted JRT log
  

[Relish]

Both scans done:

JRT.txt

AdwCleaner[C0].txt

[Aura]

And now let's run a new scan with FRST to see if there's anything left to remove.

Farbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• Click on the Scan button
• On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
• Copy and paste the content of both FRST.txt and Addition.txt in your next reply
  

[Relish]

Here you go:

Addition.txt

FRST.txt

[Aura]

Your logs looks clean to me Nothing left to remove.

How's your system behaving now? Are there any other issues to address?

[Relish]

Sorry for the late reply.

It's working great now. I just need to figure out how to fix system restore, but this was not caused by the heck storm that I faced. I very much appreciate your help in fixing my laptop.

[Aura]

No problem

What do you mean by "fix system restore"? What's wrong with it?

[Relish]

Oh! Tt just doesn't work. I can't turn it on and make restore points.

[Aura]

What error message and error code are you getting when you try to turn it on?

[Relish]

Error: 0x80042306

My heart kinda skipped a beat thinking it somehow fixed itself with our previous work (then I got the error). That would have meant I was infected a long time ago. Luckily, that's not the case. I think I got infected from false Bootcamp 6 drivers from some site I cannot remember. I tried finding it again but to no avail. My Macbook pro is too old to get W10 drivers straight from the Mac OSX and then this all happened.

[Aura]

If you go in Start Menu, System (enter it in the search field), Advanced system settings (in the left pane) and System Protection, is the Protection enabled on your 3 drives, or only the Windows one?

[Relish]

Yes, it's just enabled on my windows partition. My Mac OS partition and CD driver and not listed in the available drives. I also set it to 50gbs for disc space usage. So, everything should be set correctly after reading some tutorials. I also used the dism /online /cleaup-image and sfc /scannow fixes verify that there are no corrupt system files. They gave me a clean bill of health. I use my original W10 professional install image I got from windows update to get everything done. There shouldn't be a reason for this to be happening based on all the information available.

[Aura]

Open a command prompt with Admin Rights, and enter these commands, one by one. Once done, copy/paste the whole output here.

vssadmin list providers
vssadmin list shadows
vssadmin list shadowstorage
vssadmin list volumes
vssadmin list writers

 

[Aura]

Hi Relish,

Are you still with me?

[Aura]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!