edsa Posted August 31, 2017 ID:1159205 Share Posted August 31, 2017 (edited) I have been a member for some years (since 2011) and in fact I am a life member. At the end of June 2017, I installed version 3.1 and used it to scan my computer (a desktop with windows 10 installed). (The installing of version 3.1 was smooth and trouble free.) Today (31 August) I had a message from Malwarebytes that a new version was available and invited me to upgrade to version 3.2. But when I proceeded to install, the blue strip showing progress of the installation didn't appear. I had asked for the new Desktop icon to appear. It didn't turn up. But the previous icon (for vers 3.1) was no longer available. So I couldn't figure out whether the new version was installed or not. I next tried to contact support and but couldn't login. My email is and username is edsa (since 2014 at least). So I next decided to contact the forum and I'd appreciate your help on how to proceed. Eddie Edited September 1, 2017 by AdvancedSetup Removed email address to prevent mail harvesting Link to post Share on other sites More sharing options...
Telos Posted September 1, 2017 ID:1159250 Share Posted September 1, 2017 Eddie, Please don't publish your email/address/phone contact here. Edit your post to remove that information. I would suggest that you install 3.2 over your existing installation as it seems it did not complete. You can get 3.2 here: If that proves problematic, use the clean-MB tool to remove/reinstall MBAM from your system. The toll will ask you if you want to install MBAM (it will install v3.1). Decline that offer and install 3.2 using the download link above. Here's the mb-clean tool info: Link to post Share on other sites More sharing options...
Staff Santos117 Posted September 7, 2017 Staff ID:1161445 Share Posted September 7, 2017 Hello @edsa, were you able to install 3.2 using the .exe over you existing installation of 3.1? Can you run mbcheck.exe on your machine and provide me the .zip that it produces on the desktop please? Other logs that will help is the Uninstall Logs located in the %temp% directory. The naming scheme for those is as follows: Uninstall Log 2017-08-28 #001.txt. Thanks! Link to post Share on other sites More sharing options...
edsa Posted September 7, 2017 Author ID:1161453 Share Posted September 7, 2017 I replied several days ago that I got the version 3.2.2 installed on my PC ( a desktop with Windows 10). The downloaded (zip) file was mb3-setup-consumer-3.2.2.2018 I couldn't find any uninstall file in the tmp directory. Sorry. Link to post Share on other sites More sharing options...
Staff Santos117 Posted September 8, 2017 Staff ID:1161701 Share Posted September 8, 2017 Hello @edsa, My apologies for the incorrect reply yesterday. Can you run this exe: https://downloads.malwarebytes.com/file/mb3_check That link will download mb3_check.exe. When you run it, it will extract a zip file on your desktop. If you could provide that to me it would be helpful to understand this issue more. Thanks. Link to post Share on other sites More sharing options...
edsa Posted September 8, 2017 Author ID:1161824 Share Posted September 8, 2017 Here is the file Link to post Share on other sites More sharing options...
Staff Santos117 Posted September 8, 2017 Staff ID:1161826 Share Posted September 8, 2017 Did you drag and drop your zip file into the comment? I dont see an attachment in your previous comment there. Link to post Share on other sites More sharing options...
edsa Posted September 8, 2017 Author ID:1161835 Share Posted September 8, 2017 49 minutes ago, edsa said: Here is the file What I got on running mb3_check.exe was the file called mb-check-3.1.7.1002 No zip file Link to post Share on other sites More sharing options...
dcollins Posted September 8, 2017 ID:1161837 Share Posted September 8, 2017 4 minutes ago, edsa said: What I got on running mb3_check.exe was the file called mb-check-3.1.7.1002 No zip file Double click on mb-check-3.1.7.1002 and a small black window should show up. After pressing enter and waiting a few seconds, you should get a zip file on your desktop named mb-check-results.zip. Please upload that zip file Link to post Share on other sites More sharing options...
Staff Santos117 Posted September 15, 2017 Staff ID:1163940 Share Posted September 15, 2017 Hello @edsa, We have a new installer where we fixed the issue of the installer not spawning after reboot. You can download it from this link directly: https://downloads.malwarebytes.com/file/mb3 if you wish to test the upgrade again. Regards, Link to post Share on other sites More sharing options...
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