TomC Posted August 31, 2017 ID:1158988 Share Posted August 31, 2017 How do I add computers to my current home license? Have it licensed on one machine but don't see how to add computers to an existing license. Don't recall if renewal is set to auto. Link to post Share on other sites More sharing options...
Telos Posted August 31, 2017 ID:1158990 Share Posted August 31, 2017 Presently that is not possible. You would need to purchase additional licenses. You can manage your license(s) here (using the email address you registered with).: https://my.malwarebytes.comna Link to post Share on other sites More sharing options...
TomC Posted August 31, 2017 Author ID:1158993 Share Posted August 31, 2017 Thanks. It makes no $ sense to create a new license for the new computer. I see where I can deactivate, although I'm not sure what that means, but I don't see where to stop auto-renew. My thinking is to terminate the old license and create a new one for multiple computers. Is that right? Link to post Share on other sites More sharing options...
Firefox Posted August 31, 2017 ID:1158996 Share Posted August 31, 2017 You should contact cleverbridge..... more than likely they can help you sort this out. If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, you can use the Malwarebytes Help Center HERE. When you get the email Print it out You may also try and look up your product info by using your registered email address HERE or HERE If you need anything else, don’t hesitate to post. Thanks Link to post Share on other sites More sharing options...
Telos Posted August 31, 2017 ID:1159030 Share Posted August 31, 2017 2 hours ago, TomC said: My thinking is to terminate the old license and create a new one for multiple computers. Is that right? This is a possibility. Then you can purchase a multi-pc / 2-year license for better economy. While you are sorting this out, you can install v3 on new machines and use the 14-day trial. Link to post Share on other sites More sharing options...
jmh2002 Posted September 1, 2017 ID:1159323 Share Posted September 1, 2017 See this useful thread too, where the advice is to contact the support team. Cleverbridge couldn't help me except to cancel my existing licence and have me buy a new one. Link to post Share on other sites More sharing options...
TomC Posted September 1, 2017 Author ID:1159412 Share Posted September 1, 2017 Thanks you VERY much for the article. It does a great job of describing the choices. I have considerably less concern over gaps in protection only because I use MWB to supplement my primary protection tool. And I'm not all that concerned about a few bucks, although that's horrible customer focus. I'll probably end up cancelling my current license and creating a new one with 2 computers. And, I'll add my voice to the customer feedback. Link to post Share on other sites More sharing options...
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