How to add computers to an existing license

[TomC]

How do I add computers to my current home license?  Have it licensed on one machine but don't see how to add computers to an existing license.  Don't recall if renewal is set to auto.

[Telos]

Presently that is not possible. You would need to purchase additional licenses. You can manage your license(s) here (using the email address you registered with).:

https://my.malwarebytes.comna

[TomC]

Thanks.  It makes no $ sense to create a new license for the new computer.  I see where I can deactivate, although I'm not sure what that means, but I don't see where to stop auto-renew.  My thinking is to terminate the old license and create a new one for multiple computers.  Is that right?

[Firefox]

You should contact cleverbridge..... more than likely they can help you sort this out.

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks

[Telos]

2 hours ago, TomC said:

My thinking is to terminate the old license and create a new one for multiple computers.  Is that right?

This is a possibility. Then you can purchase a multi-pc / 2-year license for better economy.

While you are sorting this out, you can install v3 on new machines and use the 14-day trial.

[jmh2002]

See this useful thread too, where the advice is to contact the support team. Cleverbridge couldn't help me except to cancel my existing licence and have me buy a new one.

 

[TomC]

Thanks you VERY much for the article.  It does a great job of describing the choices.  I have considerably less concern over gaps in protection only because I use MWB to supplement my primary protection tool.  And I'm not all that concerned about a few bucks, although that's horrible customer focus.

I'll probably end up cancelling my current license and creating a new one with 2 computers.  And, I'll add my voice to the customer feedback.