Jump to content

Update uninstalled the whole thing


Recommended Posts

I just had the same problem as RayCharlie. I have life time Key and ID and responded to Malwarebyte update notice. It wiped out previous data, reports, collected since 2014. It installs free software and will not validate my  Life time Key and ID. I interpret as way to eliminate Life Time Key and ID to initiate annual purchase and breach of contract made in 2014.

 

Need help please. 

Link to post
Share on other sites

47 minutes ago, coolbree said:

I interpret as way to eliminate Life Time Key and ID

Sorry, that is not true.

For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

Link to post
Share on other sites

4 hours ago, RayCharlie said:

I was prompted to install the latest version then reboot after install.  Upon reboot, my Malwarebytes premium is gone. Any ideas why?  I'm pretty sure I still have over a year on my current sub.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3 

Link to post
Share on other sites

7 hours ago, coolbree said:

It installs free software and will not validate my  Life time Key and ID.

It should have reactivated when you installed the update. If it does not, then you can enter your ID and KEY, remember in MB3 you have to enter them in reverse order... KEY then ID.

Link to post
Share on other sites

5 minutes ago, Firefox said:

If it does not, then you can enter your ID and KEY, remember in MB3 you have to enter them in reverse order... KEY then ID.

And if you get a message that it has been used too many times you can contact the help desk to reset.

For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

Link to post
Share on other sites

6 hours ago, Firefox said:

It should have reactivated when you installed the update. If it does not, then you can enter your ID and KEY, remember in MB3 you have to enter them in reverse order... KEY then ID.

I did enter Key first and the ID second. Would not activate premium service. 

Link to post
Share on other sites

Hi there, I had this exact same issue yesterday. It popped up saying I needed to update. I did, then it said it needed to restart. I clicked 'No' for the time being as I was doing something. I then noticed it had completely uninstalled. Then restarted my computer, thinking that might continue the process. Nope. Then downloaded https://downloads.malwarebytes.org/file/mb3  from this link which prompted the restart question again. I restarted and still nothing. What is going on? It is clearly affecting numerous people. I'll try downloading the free version and logging into my paid account to see if it works. Fingers crossed. 

Link to post
Share on other sites

On 31/08/2017 at 8:49 AM, coolbree said:

I just had the same problem as RayCharlie. I have life time Key and ID and responded to Malwarebyte update notice. It wiped out previous data, reports, collected since 2014. It installs free software and will not validate my  Life time Key and ID. I interpret as way to eliminate Life Time Key and ID to initiate annual purchase and breach of contract made in 2014.

 

Need help please. 

You could try deactivating the license via https://my.malwarebytes.com/ (Only works if you purchased from MB, register using the email address you used to purchase license).

Edited by Doctor9fan
Updated URL.
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.