New Malwarebytes update deletes MBAM service

[jrmoffett]

I had been running Malwarebytes 3.1.2 Premium. Malwarebytes informed me of an update, and when I clicked on the update button it installed. It then gave me the error message that the Malwarebytes service (MBAM) could not be deleted. I rebooted as it suggested, and then Malwarebytes would not load on startup. I checked, and the MBAM service is no longer listed, and it says the program cannot be started. So what now? This is not how software updates are supposed to work. 

[AdvancedSetup]

Hello @jrmoffett

Sorry to hear you're having issues with a recent update. Let's go ahead then and do a clean removal and reinstall the software and see if that corrects the issue for you.
Please read and follow the directions below and let me know how that works out.

https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?do=findComment&comment=1116748

Thank you

Ron

 

[jrmoffett]

Thanks for getting back to me quickly Ron. I cannot do a reinstall because I did not deactivate the program prior to hitting the install button. Since I can't start Malwarebytes (both services are missing) I can't deactivate the program. That would mean that after reinstalling it would tell me I need to purchase the program again. Any other options? I would need to have my account given another activation before I could try a reinstall. 

[AdvancedSetup]

It's okay. At this point there isn't much else we can do except fix the program. As for licensing, if there is an issue and it won't activate then send me a private message with your purchase information as well as your license information and I'll have our licensing team take a look at correcting it if needed.

Thanks

Ron

 

[jrmoffett]

Hi Ron,

Well, that worked. But as expected, it now says I have exceeded my installs when I try to activate. Not sure how to send you a private message. 

John

[Firefox]

@jrmoffett to send @AdvancedSetup setup simply do this.

1. Hover with your mouse over his name AdvancedSetup (that will bring up a window)

2. Click on Message

 

[AdvancedSetup]

Thanks @Firefox we are in PM now working on the license issue.

Cheers

 

[Firefox]

Your welcome @AdvancedSetup