Jump to content

New Malwarebytes update deletes MBAM service


Recommended Posts

I had been running Malwarebytes 3.1.2 Premium. Malwarebytes informed me of an update, and when I clicked on the update button it installed. It then gave me the error message that the Malwarebytes service (MBAM) could not be deleted. I rebooted as it suggested, and then Malwarebytes would not load on startup. I checked, and the MBAM service is no longer listed, and it says the program cannot be started. So what now? This is not how software updates are supposed to work. 

Link to post
Share on other sites

  • Root Admin

Hello @jrmoffett

Sorry to hear you're having issues with a recent update. Let's go ahead then and do a clean removal and reinstall the software and see if that corrects the issue for you.
Please read and follow the directions below and let me know how that works out.

https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?do=findComment&comment=1116748

Thank you

Ron

 

Link to post
Share on other sites

Thanks for getting back to me quickly Ron. I cannot do a reinstall because I did not deactivate the program prior to hitting the install button. Since I can't start Malwarebytes (both services are missing) I can't deactivate the program. That would mean that after reinstalling it would tell me I need to purchase the program again. Any other options? I would need to have my account given another activation before I could try a reinstall. 

Link to post
Share on other sites

  • Root Admin

It's okay. At this point there isn't much else we can do except fix the program. As for licensing, if there is an issue and it won't activate then send me a private message with your purchase information as well as your license information and I'll have our licensing team take a look at correcting it if needed.

Thanks

Ron

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.