Mouse being ignored after Malwarebytes scan

[karkup]

I updated my Malwarebytes and then scanned my PC.  I walked away from my computer and when I came back, I saw that the scan program was closed and we  used the computer as usual.  A few hours later,  the computer shut down during use.  We started it again and continued to browse the internet, but a bit later, the internet connection was shut.  It was late and I thought maybe Optimum Cable was having an issue so I left my computer.  In the morning, still no internet, but computer and mouse doing fine.  I rebooted my cable box and my router, but still no internet, so I rebooted the computer.  Still no internet, but my mouse stopped working.  I changed the batteries, twice, but it is being completely ignored by the computer. I changed USB ports and it made no difference.  I tried a different mouse, and it doesn't work either. The keyboard still works.  

Any help would be appreciated.  But keep in mind that I'm a moderate to low knowledge computer person so I'll need baby instructions if you have any ideas.

Thanks. 

Edited August 30, 2017 by karkup

[karkup]

My mouse started working by itself later in the day, but my internet was still not working.  

So I uninstalled Malwarebytes, restarted my computer, and I'm up and running.

Thank you for having a forum, it was comforting to think someone might be able to help.

[Porthos]

3 minutes ago, karkup said:

Thank you for having a forum, it was comforting to think someone might be able to help.

 

 Sorry for the delay. Can I still be of assistance?

[karkup]

Thank you, Porthos, but my computer is doing well again.

I wasn't being sarcastic in sentence you quoted.  After I posted here, I was hopeful that someone would be able to help.

My problem solved itself in the end, so I'm set.

[Porthos]

1 minute ago, karkup said:

My problem solved itself in the end, so I'm set.

Malwarebytes installed and running smoothly now?

[Cleatus]

would be interdasting to see if re-installation kills the mouse again.  I don't see how, but I have seen stranger things...

[karkup]

I haven't reinstalled Malwarebytes. 

Not having a mouse was the equivalent of a dead computer, so it was kind of hard on me.  

But I may take one for the team and try it.  But not until after the weekend. 

[Porthos]

27 minutes ago, karkup said:

But I may take one for the team and try it.  But not until after the weekend. 

Before you do it could you get us the following diagnostic logs, please.  Then wait for a response.

1. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you

1. Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
3. This will produce one log file on your desktop: mb-check-results.zip
4. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[karkup]

OK, Porthos, I trusted you and downloaded that diagnostic stuff. I created a restore point before I did it because 'trust but verify' is better.

 I've attached the diagnostic log.  Have fun!

mb-check-results.zip