alexdog95 Posted August 30, 2017 ID:1158706 Share Posted August 30, 2017 Received notice new update available. Clicked on the update option. During the update something flashed up that Malwarebytes folder already exists, use anyway or something similar. I confirmed. All the normal questions were asked such as desktop shortcut, etc. Then stated after installation that computer needs to restart. When computer restarted Malwarebytes was GONE. The Malwarebytes folder was completely empty. I have a lifetime membership, and the weird thing is that when I downloaded a new copy and restarted the computer my ID and credentials are there, but all of my settings: scan schedules, exclusions, etc. are GONE. Link to post Share on other sites More sharing options...
nikhils Posted August 30, 2017 ID:1158707 Share Posted August 30, 2017 Hello, Sorry to hear you are experiencing issues post upgrade. Can you please follow the forum post below and send us the logs: Thank you. Link to post Share on other sites More sharing options...
alexdog95 Posted August 30, 2017 Author ID:1158709 Share Posted August 30, 2017 mb-check-results.zip Link to post Share on other sites More sharing options...
nikhils Posted August 30, 2017 ID:1158722 Share Posted August 30, 2017 Hello @alexdog95 From your logs it looks like an older product installed was not removed properly and the installer ran mb-clean internally. This unfortunately wiped out any of the previous settings/Scan schedules/exclusions etc. We are tracking a defect on our end where the Program upgrade does not continue installation after reboot due to a registry key. Unfortunately for now there is no way to recover your old settings since they were removed by the mb-clean tool. The mb-check log indicates 3.2.2 is running cleanly now and all the protection layers are on. Apologize for the inconvenience you are experiencing. Thank you. Link to post Share on other sites More sharing options...
alexdog95 Posted August 30, 2017 Author ID:1158724 Share Posted August 30, 2017 Thanks for looking into this. I have never had a Malwarebytes update go awry like it did this time. I guess in the big scheme of things, it is just a bump in the road... Link to post Share on other sites More sharing options...
nikhils Posted August 30, 2017 ID:1158729 Share Posted August 30, 2017 Its good you got it to our attention. Thank you @alexdog95 We hope to have the fix in place soon. And once again we apologize for the inconvenience. Link to post Share on other sites More sharing options...
alexdog95 Posted August 30, 2017 Author ID:1158737 Share Posted August 30, 2017 Feel free to delete this topic if you like. I can deal with a bit of inconvenience and my choice of words was too strong. A "disaster" is what the poor people of Texas are dealing with right now. Link to post Share on other sites More sharing options...
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