wmghamm Posted August 26, 2017 ID:1157425 Share Posted August 26, 2017 When trying to load an Excel file that has been on my Windows 10 PC for years, I receive the message "Exploit automatically blocked." As soon as the message pops up, the file closes. When I scan the file with Malwarebytes, the program does not detect any threats. Nor does my virus scan (McAfee). Assuming the warning is not a false positive, is there a way to clean the file so that I can recover it? Thanks. Link to post Share on other sites More sharing options...
Porthos Posted August 26, 2017 ID:1157434 Share Posted August 26, 2017 Are you using the current 3.2 version of Malwarebytes? Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
dcollins Posted August 28, 2017 ID:1157882 Share Posted August 28, 2017 Can you please provide the log files mentioned in the thread below so we can see what's being blocked: Link to post Share on other sites More sharing options...
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