Malwarebytes installed, icon has red triangle & won't open.

[michellew5]

Hi, I purchased premium version back in May 2017, was working fine until Friday night/Sat a.m. I get a red triangle and if I hover over icon I see information, but it won't open. I have tried system restore, but I have error message with that too, so it didn't work. I'm not sure if the new version 3.2.2 is the issue. It says it's a trial, I have the key code, but  it won't open to let me enter it in. I deleted program about 3 times now. I found forum info and used mb-clean, mb-check and new link to install, still nothing? I'm getting ready to try another forum answer from Kenyan.

Thank You,

Michelle W

 

mb-check-results.zip

mb-clean-results.txt

[Porthos]

1 hour ago, michellew5 said:

I found forum info and used mb-clean, mb-check and new link to install, still nothing?

• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

[michellew5]

10 hours ago, Porthos said:

• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

EVERY time I click on that link my browser closes out/bleeps away???