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My keyboard types the letter "kue" (english) repeatedly and issue with touc


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Hi,

I do not know whether this is related to a malware or not but it is pretty annoying and I am not able to figure what exactly is the problem is.My key board automatically type the letter "kue" but in the keyboard itself I can't type this letter manually.Also the touchpad halts suddenly often and on pressing the navigation keys it again starts responding.Please help.

P.S. I have run the JRT and also ADW cleaner besides Malwarebytes.

 

 

 

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  • Root Admin

We can scan for malware but very unlikely. It is more than likely due to a hardware issue with your keyboard.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Hi Ron,

FYI

ADW Cleaner log:

# AdwCleaner 7.0.1.0 - Logfile created on Sat Aug 26 07:16:30 2017
# Updated on 2017/05/08 by Malwarebytes 
# Running on Windows 8 Single Language (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1304 B] - [2017/8/26 5:39:16]
C:/AdwCleaner/AdwCleaner[S0].txt - [1145 B] - [2017/8/26 5:38:21]
C:/AdwCleaner/AdwCleaner[S1].txt - [1089 B] - [2017/8/26 7:16:2]


########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

PFA the other log files as well.

Thanks.

scanreport_malwarebyte.txt

Addition.txt

FRST.txt

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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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