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liveadexchanger malware problem


Jay987
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Hi Jay987 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Uninstall KMSpico.

After running the FRST fix below, a .zip file called "DATE-TIME.zip" should be on your desktop. Upload it to the link below.

http://www.bleepingcomputer.com/submit-malware.php?channel=194

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

fixlist.txt

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Ok i have submitted the zip file.

Here's the fix log:

Fix result of Farbar Recovery Scan Tool (x64) Version: 15-08-2017 01
Ran by Admin (26-08-2017 00:55:40) Run:1
Running from C:\Users\Admin\Downloads\Programs
Loaded Profiles: Admin (Available Profiles: Admin)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

Zip: C:\Users\Admin\AppData\Roaming\HexaDesK;

HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\...\Run: [DriverMax] => "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -agent
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\...\Run: [DriverMax_RESTART] => "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -RESTART
GroupPolicy: Restriction <==== ATTENTION
GroupPolicy\User: Restriction <==== ATTENTION
GroupPolicyScripts: Restriction <==== ATTENTION
GroupPolicyScripts\User: Restriction <==== ATTENTION

Task: {B14C2A0E-715D-4261-A4EC-DEE17C5C9A44} - System32\Tasks\Application Starter - f1375f225883e83d52e8db9690775c3c => C:\Program Files (x86)\Innovative Solutions\DriverMax\innostp.exe

AlternateDataStreams: C:\ProgramData\TEMP:1CE11B51 [152]

MSCONFIG\Services: Service KMSELDI => 2
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\...\StartupApproved\Run: => "CocCoc Update"
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\...\StartupApproved\Run: => "DriverMax_RESTART"
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\...\StartupApproved\Run: => "DriverMax"

FirewallRules: [{D11D2AC2-15CF-452F-90A6-543E54F9FEA7}] => (Allow) C:\Program Files\KMSpico\Service_KMS.exe
FirewallRules: [{4E5ED53E-502D-4BFC-B19A-D85609767BA3}] => (Allow) C:\Program Files\KMSpico\Service_KMS.exe
FirewallRules: [{96F9325D-ED05-48D4-AE86-B4FDE12A4D59}] => (Allow) 㩃啜敳獲䅜浤湩䅜灰慄慴剜慯業杮獜湳獜湳攮數
FirewallRules: [{0E9AFFD5-6BC2-49A5-831F-4150BFE8D3EC}] => (Allow) 㩃啜敳獲䅜浤湩䅜灰慄慴剜慯業杮獜湳獜癡略⹰硥e

C:\Program Files\KMSpico
C:\Program Files (x86)\Innovative Solutions
C:\Program Files (x86)\Common Files\Patch.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico
C:\Users\Admin\AppData\Roaming\Temp
C:\Windows\AutoKMS

EmptyTemp:
*****************

Processes closed successfully.
Restore point was successfully created.
================== Zip: ===================
"C:\Users\Admin\AppData\Roaming\HexaDesK" -> not found
"" -> not found
=========== Zip: End ===========
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\Software\Microsoft\Windows\CurrentVersion\Run\\DriverMax => value removed successfully
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\Software\Microsoft\Windows\CurrentVersion\Run\\DriverMax_RESTART => value removed successfully
C:\Windows\system32\GroupPolicy\Machine => moved successfully
C:\Windows\system32\GroupPolicy\GPT.ini => moved successfully
C:\Windows\system32\GroupPolicy\User => moved successfully
"C:\Windows\system32\GroupPolicy\Machine" => not found.
"C:\Windows\system32\GroupPolicy\User" => not found.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{B14C2A0E-715D-4261-A4EC-DEE17C5C9A44} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B14C2A0E-715D-4261-A4EC-DEE17C5C9A44} => key removed successfully
C:\Windows\System32\Tasks\Application Starter - f1375f225883e83d52e8db9690775c3c => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Application Starter - f1375f225883e83d52e8db9690775c3c => key removed successfully
C:\ProgramData\TEMP => ":1CE11B51" ADS removed successfully.
HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\Services\Service KMSELDI => key removed successfully
HKLM\System\CurrentControlSet\Services\Service KMSELDI => key not found.
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\CocCoc Update => value removed successfully
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\CocCoc Update => value not found.
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\DriverMax_RESTART => value removed successfully
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\DriverMax_RESTART => value not found.
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\DriverMax => value removed successfully
HKU\S-1-5-21-2373073167-2894904389-3742282554-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\DriverMax => value not found.
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{D11D2AC2-15CF-452F-90A6-543E54F9FEA7} => value removed successfully
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{4E5ED53E-502D-4BFC-B19A-D85609767BA3} => value removed successfully
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{96F9325D-ED05-48D4-AE86-B4FDE12A4D59} => value removed successfully
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{0E9AFFD5-6BC2-49A5-831F-4150BFE8D3EC} => value removed successfully
C:\Program Files\KMSpico => moved successfully
"C:\Program Files (x86)\Innovative Solutions" => not found.
C:\Program Files (x86)\Common Files\Patch.exe => moved successfully
"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico" => not found.
C:\Users\Admin\AppData\Roaming\Temp => moved successfully
C:\Windows\AutoKMS => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 126479516 B
Java, Flash, Steam htmlcache => 707390285 B
Windows/system/drivers => 2625802 B
Edge => 0 B
Chrome => 0 B
Firefox => 387638299 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 128 B
systemprofile32 => 128 B
LocalService => 12650 B
NetworkService => 4982296 B
Admin => 63250057 B

RecycleBin => 0 B
EmptyTemp: => 1.2 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 00:56:41 ====

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Good. Now following the instructions below.

3DPGbxe.pngTemp File Cleaner (TFC)

  • Download Temp File Cleaner (TFC) and move it to your Desktop
  • Right-click on TFC.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Simply click on Start to launch the clean-up and wait until it completes
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic
  • There's no log to give for this tool

Once done, let me know.

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At least it'll contain it a bit while we work on removing it.

Do you remember exactly when you get infected? And do you remember what you did on your laptop prior to the infection starting (installing a new program, downloading files, etc.)?

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Sadly it looks like the website you linked me is down. Though I can see that this is a website where you can download cracks other pirated programs, which is illegal and most countries and this is one of the best way to end up infected, just like you did. Would you happen to still have the file you downloaded from that website? If you do, you could upload it on SendSpace.com and PM me the download URL for it.

I've worked on 2-3 threads with liveadexchanger so far, and I haven't managed to find where it is hiding, so it is really important for me to have a dropper for it to track it down.

Edit: So I managed to access the website (it somehow loaded after 5 minutes even though Chrome returned me an error message saying that my connection was refused), however, there's multiple download buttons. Unless you can tell me which one you clicked on, I would rather have you upload the file you downloaded and PM me the download link for it.

Edited by Aura
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I got a "CrackSetup.exe" or "SetupCrack.exe" file (can't remember the exact name) and when I tried to install it, it started, but then said that the communication was lost and it stopped. I was still monitoring the whole process and nothing was installed, dropped, modified, etc. on my system.

Are you still getting much less ads in Steam and your web browsers since installing uBlock Origin?

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In your case, it might be faster to just reinstall Windows sadly, yes. I keep seeing threads where users report the same issue (ads from liveadexchanger), but no real solution to the problem. I have a couple of theories, but they'll take more than 2 days to confirm.

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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