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What is PCPrivacyProtect?

The Malwarebytes research team has determined that PCPrivacyProtect is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by PCPrivacyProtect?

You will see this screen shortly after the file is executed:


and you may see these screens during the course of operations:




How did PCPrivacyProtect get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove PCPrivacyProtect?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of PCPrivacyProtect?
  • No, Malwarebytes removes PCPrivacyProtect completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.



Technical details for experts

You may see these entries in FRST logs:

 (Fraudscore) C:\Users\{username}\Downloads\PCPrivacyProtect.exe
Alterations made by the installer:
File system details [View: All details] (Selection)
    In the existing folder C:\Users\{username}\Downloads
       Adds the file PCPrivacyProtect.FRA"="8/25/2017 11:48 AM, 696992 bytes, A
       Adds the file PCPrivacyProtect.json"="8/25/2017 11:48 AM, 499 bytes, A

Registry details [View: All details] (Selection)
    [HKEY_CURRENT_USER\Software\Fraudscore\PC Privacy Protect]
       "cnt"="REG_DWORD", 1
       "scan"="REG_BINARY, ....
Malwarebytes scan log:

-Log Details-
Scan Date: 8/25/17
Scan Time: 11:55 AM
Log File: 879405dc-897b-11e7-af31-080027750297.json
Administrator: Yes

-Software Information-
Components Version: 1.0.186
Update Package Version: 1.0.2656
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 316903
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 3 min, 32 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Quarantined, [383], [427956],1.0.2656

Module: 1
Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Quarantined, [383], [427956],1.0.2656

Registry Key: 1
Rogue.TechSupportScam, HKCU\SOFTWARE\FRAUDSCORE\PC Privacy Protect, Delete-on-Reboot, [383], [427957],1.0.2656

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Delete-on-Reboot, [383], [427956],1.0.2656

Physical Sector: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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