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Infected by Trojan - MBAR "The Requested Resource is in use."


DeskAt
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I can't open most anti-virus software, and those that open either require money cleanup or don't solve the rootkit issue. The worst part of the infection is that I can't use my physical keyboard. 

I am willing to try any method. I installed FRST at the start of the infection. Here is my scan log: FRST.txt

EDIT: Additional scan information.

 

Addition.txt

Edited by DeskAt
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  • Root Admin

Please put the fixlist.txt file onto the USB disk along with the FRST program and run from Recovery Mode

 

Run FRST from Recovery Mode and click on the Fix button to run the repair.

fixlist.txt

If you need more detailed instructions please let me know, but I assume since you got into Safe Mode you know how to do this, but if needed I can provide more clear instructions.

Thanks

 

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  • Root Admin

Please try to run the following from Windows NORMAL Mode. If Malwarebytes will not run then please skip to the next step.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

There is so much security and antivirus software on your computer, it's amazing it can even start up. You should pick one antivirus product and uninstall all other antivirus products. It's okay to keep on-demand scanners but running multiple live protection security products at the same time causes issues.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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  • Root Admin

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system:
    • FRST 32-bit
    • FRST 64-bit
      Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive;

Boot in the Recovery Environment

  • Plug your USB Flash Drive in the infected computer;
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer;
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears;
    • Use the arrow keys to select Repair your computer, and press on Enter;
    • Select your keyboard layout (US, French, etc.) and click on Next;
    • Click on Command Prompt to open the command prompt;
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums;
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums;
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

 

Download the attached fixlist.txt, and move it on your USB Flash Drive as well in the same location as FRST64.EXE

fixlist.txt

Once in the command prompt

  • In the command prompt, type notepad and press on Enter;
  • Notepad will open. Click on the File menu and select Open;
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad;
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter;
  • Note: Replace the letter e with the drive letter of your USB Flash Drive;
  • FRST will open;
  • Click on Yes to accept the disclaimer;
  • Click on the Fix button and wait for the scan to complete;
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply;

 

Thanks

Ron

 

 

 

 

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  • Root Admin

Great, okay then - Malwarebytes should open and scan for you now.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Here are my logs: 
Malwarebytes: Malwarebytes Fixlog.txt
FRST: FRST.txt Addition.txt

AdwCleaner: 

# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 01 22:52:33 2017
# Updated on 2017/29/08 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support
***** [ Services ] *****
Deleted: scan

***** [ Folders ] *****
Deleted: C:\Users\minek\AppData\LocalLow\IObit\Advanced SystemCare
Deleted: C:\ProgramData\BSD\DriverHive
Deleted: C:\ProgramData\Application Data\BSD\DriverHive
Deleted: C:\Users\All Users\BSD\DriverHive
Deleted: C:\Users\minek\AppData\Local\regtool
Deleted: C:\ProgramData\DriverUpdatePlus
Deleted: C:\ProgramData\Application Data\DriverUpdatePlus
Deleted: C:\Users\All Users\DriverUpdatePlus
Deleted: C:\ProgramData\BSD\DriverHiveEngine
Deleted: C:\ProgramData\Application Data\BSD\DriverHiveEngine
Deleted: C:\Users\All Users\BSD\DriverHiveEngine
Deleted: C:\Users\minek\AppData\Roaming\TotalAV
Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverUpdaterPlus
Deleted: C:\Program Files (x86)\DriverUpdaterPlus
Deleted: C:\ProgramData\My Web Shield
Deleted: C:\ProgramData\Application Data\My Web Shield
Deleted: C:\Users\All Users\My Web Shield
Deleted: C:\Program Files (x86)\Common Files\PARETOLOGIC
Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WinZip Malware Protector
Deleted: C:\Program Files (x86)\WinZip Malware Protector
Deleted: C:\ProgramData\Nico Mak Computing\WinZip Malware Protector
Deleted: C:\ProgramData\Application Data\Nico Mak Computing\WinZip Malware Protector
Deleted: C:\Users\All Users\Nico Mak Computing\WinZip Malware Protector
Deleted: C:\Users\minek\AppData\Roaming\Nico Mak Computing\WinZip Malware Protector
Deleted: C:\ProgramData\bd4c45be

***** [ Files ] *****
Deleted: C:\Windows\\rsrcs.dll
Deleted: C:\Windows\SysNative\wsusnative64.exe
Deleted: C:\TOSTACK
Deleted: C:\Users\minek\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ScanGuard.lnk
Deleted: C:\Users\minek\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Driver Booster.lnk

***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
Deleted: paretologic registration3
Deleted: Driver Booster Scheduler
Deleted: ParetoLogic Registration3
Deleted: WinZip Malware Protector_startup
Deleted: WinZip Malware Protector_ipm
Deleted: WinZip Malware Protector_startup

***** [ Registry ] *****
Deleted: [Key] - HKLM\SOFTWARE\ParetoLogic
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\ParetoLogic
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\ParetoLogic
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\ParetoLogic
Deleted: [Key] - HKCU\Software\ParetoLogic
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\DMunversion
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10ECCE17-29B5-4880-A8F5-EAD298611484}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{65416821-217D-44BD-9C61-F53398FB1B46}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{65416821-217D-44BD-9C61-F53398FB1B46}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{6DFC0DC7-FDC5-44C2-8B80-5977BA8F8ACC}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E5AFF088-92F8-41a9-8CAB-E9CDCCE967AC}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{34F4FEAF-4921-4B5D-8BE5-CA384BFFC2CE}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{39A37965-0A96-43A3-870E-821FE5C84B0B}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{4ABDD67C-44E3-42E0-816D-D7F0E54761DF}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{4ABDD67C-44E3-42E0-816D-D7F0E54761DF}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{94915A56-4D71-4F85-B59C-CC040F5AC6F0}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\87BC562E4C903254282D9225FA1226A0
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\87BC562E4C903254282D9225FA1226A0
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Interstat
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Interstat
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Interstat
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32|BestCleaner
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Spoutly.exe
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Spoutly.exe
Deleted: [Value] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Spoutly.exe
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32|CacheBoost
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL
Deleted: [Key] - HKLM\SOFTWARE\SrcAAAesom Browser Enhancer
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKCU\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKLM\SOFTWARE\Reimage
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{6711eba6-cf08-4edw-9528-86004fa424bb}
Deleted: [Key] - HKLM\SOFTWARE\BSD
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\BSD
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\BSD
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\BSD
Deleted: [Key] - HKCU\Software\BSD
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WinZip Malware Protector_is1
Deleted: [Key] - HKLM\SOFTWARE\NICO MAK COMPUTING\WINZIP MALWARE PROTECTOR
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\NICO MAK COMPUTING\WINZIP MALWARE PROTECTOR
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\NICO MAK COMPUTING\WINZIP MALWARE PROTECTOR
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\NICO MAK COMPUTING\WINZIP MALWARE PROTECTOR
Deleted: [Key] - HKCU\Software\NICO MAK COMPUTING\WINZIP MALWARE PROTECTOR
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
Deleted: [Key] - HKLM\SOFTWARE\Speedbit Technology
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\Speedbit Technology
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\Speedbit Technology
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\Speedbit Technology
Deleted: [Key] - HKCU\Software\Speedbit Technology
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154513611\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKU\S-1-5-21-1372847718-213422670-1931791714-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09012017154530305\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKCU\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WinZip Malware Protector_ipm
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WinZip Malware Protector_startup

***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries deleted.
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries deleted.
*************************
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
*************************
C:/AdwCleaner/AdwCleaner[S0].txt - [11523 B] - [2017/9/1 22:51:2]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########
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  • Root Admin

Please restart the computer again and then run a new Threat Scan with Malwarebytes and post back that new log.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png

 

Restart your computer now and make sure there are no longer any redirects or other browser issues. 

 

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